Open to opportunities

Yvonne Oduor

@yvonneoduor

I lead guest relations and customer service, using diplomacy and upselling to deliver seamless experiences and repeat business.

Kenya

Message

What I'm looking for

I’m looking for a client-facing role where I can own guest/customer experiences end-to-end, resolve issues fast, and use upselling and loyalty programs to drive repeat business—ideally in hospitality or travel with supportive teamwork and growth.

I’m a Customer Service & Guest Relations professional with 10+ years of experience in hospitality, travel, and client-facing roles. I’m at my best when I can support diverse international guests, resolve concerns with diplomacy, and ensure seamless experiences from check-in to departure.

As a Clothing Boutique Owner, I delivered personalized shopping experiences and increased repeat customers by 40%. I also handled inquiries, complaints, and returns with a 95% satisfaction rate, while designing loyalty programs and promotions that lifted customer retention and sales by 20%.

In customer service and administration roles, I focused on client satisfaction and smooth delivery across teams. I resolved 90%+ of client complaints within 24 hours, improved customer loyalty by 30%, and executed promotional campaigns that drove a 10% increase in sales.

My travel background strengthens how I plan and coordinate for people—whether that’s booking, partnership support, or itinerary design. As a Tour Consultant, I coordinated travel arrangements for 200+ clients with 98% booking accuracy, negotiated hotel partnerships for cost savings, and delivered personalized itineraries that achieved a 25% repeat customer rate.

Experience

Work history, roles, and key accomplishments

Current

Boutique Owner

Current

Evona's Closet

Jul 2020 - Present (5 years 11 months)

Delivered personalized shopping experiences, boosting repeat customers by 40%. Managed end-to-end boutique operations (inventory control, vendor negotiations, reporting) and reduced stock costs by 25%.

Customer Service Guest Relations Conflict Resolution Loyalty Programs Inventory Management Financial Reporting Social Media Marketing CRM

Customer Service Administrator

Southlinks Limited

Aug 2011 - Apr 2020 (8 years 8 months)

Resolved 90%+ of client complaints within 24 hours, improving customer loyalty by 30%, and coordinated client communications across departments. Executed promotional campaigns that increased sales by 10% and streamlined office workflows by reducing administrative time by 20%.

Customer Service Complaint Resolution Client Communication Promotion CRM Confidentiality Workflow Optimization Database Administration Microsoft Office Canva

Tour Consultant

Kenya One Tours

Jan 2010 - Dec 2010 (11 months)

Coordinated travel arrangements for 200+ clients, achieving 98% booking accuracy. Negotiated partnerships with 15+ hotels to secure 20% cost savings and delivered itineraries that drove a 25% repeat customer rate.

Travel Coordination itinerary planning Client Relationship Management Partnership Development Negotiation Booking Operations Vendor Management Cost Optimization Customer Service Scheduling

Tour Consultant

Cheltif Tours and Safaris

Jan 2009 - Apr 2009 (3 months)

Grew the client base by 25% through personalized travel planning and proactive relationship management. Established 10+ hotel and service-provider partnerships, expanding package options by 40% while negotiating 15% vendor cost savings to improve pricing and profitability.

Client Acquisition Travel Planning Relationship Management Partnership Development Cost Optimization Contracting Customer Satisfaction Packages