Njoroge Ndutumo

I am a passionate and results-driven Customer Service and Travel Specialist with over 6 years of experience in delivering exceptional client support and travel planning. My journey has equipped me with the skills to manage end-to-end travel logistics, resolve customer issues efficiently, and consistently exceed performance targets. As a Certified Independent Travel Manager, I possess deep knowledge of travel systems and client relationship management, which has been instrumental in my success.

Throughout my career, I have managed domestic and international travel arrangements, including flights, hotels, and excursions. My strong communication and interpersonal skills have allowed me to guide clients through visa processes, travel insurance, and necessary documentation. Leveraging GDS and booking tools, I strive to provide seamless travel experiences, resulting in a high rate of repeat clients and positive feedback.

In my previous roles, I have also excelled as a Customer Service Representative and Sales Development Representative, where I handled customer inquiries, trained new hires, and identified new business opportunities. My commitment to service excellence and ability to collaborate with internal teams have consistently enhanced support processes and reduced response times.