Njoroge NdutumoNN
Open to opportunities

Njoroge Ndutumo

@njorogendutumo

Passionate customer service specialist with over 6 years of experience.

Kenya
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities in the travel industry.

I am a passionate and results-driven Customer Service and Travel Specialist with over 6 years of experience in delivering exceptional client support and travel planning. My journey has equipped me with the skills to manage end-to-end travel logistics, resolve customer issues efficiently, and consistently exceed performance targets. As a Certified Independent Travel Manager, I possess deep knowledge of travel systems and client relationship management, which has been instrumental in my success.

Throughout my career, I have managed domestic and international travel arrangements, including flights, hotels, and excursions. My strong communication and interpersonal skills have allowed me to guide clients through visa processes, travel insurance, and necessary documentation. Leveraging GDS and booking tools, I strive to provide seamless travel experiences, resulting in a high rate of repeat clients and positive feedback.

In my previous roles, I have also excelled as a Customer Service Representative and Sales Development Representative, where I handled customer inquiries, trained new hires, and identified new business opportunities. My commitment to service excellence and ability to collaborate with internal teams have consistently enhanced support processes and reduced response times.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

RT

Rail Train

Quantity Surveyor, Quantity Surveying

Studied Quantity Surveying with a focus on railway and train infrastructure. Gained knowledge in cost estimation, project management, and contract administration relevant to the construction industry.

Tech stack

Software and tools used professionally

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