Njoroge Ndutumo
@njorogendutumo
Passionate customer service specialist with over 6 years of experience.
What I'm looking for
I am a passionate and results-driven Customer Service and Travel Specialist with over 6 years of experience in delivering exceptional client support and travel planning. My journey has equipped me with the skills to manage end-to-end travel logistics, resolve customer issues efficiently, and consistently exceed performance targets. As a Certified Independent Travel Manager, I possess deep knowledge of travel systems and client relationship management, which has been instrumental in my success.
Throughout my career, I have managed domestic and international travel arrangements, including flights, hotels, and excursions. My strong communication and interpersonal skills have allowed me to guide clients through visa processes, travel insurance, and necessary documentation. Leveraging GDS and booking tools, I strive to provide seamless travel experiences, resulting in a high rate of repeat clients and positive feedback.
In my previous roles, I have also excelled as a Customer Service Representative and Sales Development Representative, where I handled customer inquiries, trained new hires, and identified new business opportunities. My commitment to service excellence and ability to collaborate with internal teams have consistently enhanced support processes and reduced response times.
Experience
Work history, roles, and key accomplishments
Travel Agent
Dream Port
Managed domestic and international travel arrangements including flights, hotels, and excursions. Guided clients through visa processes, travel insurance, and documentation. Leveraged GDS and booking tools to provide seamless travel experiences.
Customer Service Representative
Vendex Ltd
Jan 2021 - Nov 2023 (2 years 10 months)
Handled customer inquiries via phone and email, ensuring timely resolution and satisfaction. Trained and supported new hires in product knowledge and service excellence. Collaborated with internal teams to enhance support processes and reduce response times.
Sales Development Representative
Royal Company
Jan 2017 - Dec 2020 (3 years 11 months)
Conducted prospecting and outreach to identify new business opportunities. Assisted senior sales professionals in tailoring solutions to client needs. Managed client databases, scheduled discovery calls, and maintained pipelines.
Education
Degrees, certifications, and relevant coursework
Rail Train
Quantity Surveyor, Quantity Surveying
Studied Quantity Surveying with a focus on railway and train infrastructure. Gained knowledge in cost estimation, project management, and contract administration relevant to the construction industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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