Open to opportunities

Catherine Thiongo

@catherinethiongo

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Seasoned tourism professional with expertise in travel consultancy.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my extensive tourism experience while fostering client relationships and enhancing travel experiences.

I am a seasoned tourism professional with over 15 years of experience in travel consultancy, tour planning, and client relations. My expertise lies in creating bespoke itineraries, managing budgets, and driving client satisfaction. I am adept at leveraging market insights to increase revenue and enhance customer experience, making me a valuable asset to any team.

Throughout my career, I have held various roles, including Enquiry & Quote Expert at Go2Africa and Senior Travel Designer at Wilderness Safari. In these positions, I have developed tailored travel solutions, managed bookings, and ensured high levels of client satisfaction. My proactive approach and exceptional interpersonal skills have allowed me to build strong relationships with clients and suppliers alike, ensuring seamless travel experiences.

Experience

Work history, roles, and key accomplishments

Current

Enquiry & Quote Expert

Current

Go2Africa

Sep 2023 - Present (1 year 10 months)

As an Enquiry & Quote Expert at Go2Africa, I pre-qualified client inquiries and built tailored travel solutions. I developed accurate quotes, maintained CRM records, and shared destination insights to enhance team knowledge.

Travel CRM Management Team Collaboration Customer Service Problem Solving Communication

Senior Travel Designer

Wilderness Safari

Oct 2023 - Sep 2023 (-1 years 11 months)

In my role as Senior Travel Designer at Wilderness Safari, I designed personalized itineraries, managed bookings, and implemented service protocols for VIP clients, ensuring high satisfaction and profitability.

Itineraries Customer Service Travel VIP Communication Problem Solving Team Collaboration

Tour & Travel Consultant

Abercrombie & Kent

Mar 2018 - Feb 2023 (4 years 11 months)

As a Tour & Travel Consultant at Abercrombie & Kent, I crafted tailored travel packages, delivered exceptional customer service, and organized complex itineraries for major events, ensuring high client satisfaction.

Travel Package Development Customer Service Itineraries Event Coordination Communication Problem Solving Research Team Collaboration

Virtual Assistant

Various Clients

Jan 2021 - Jan 2022 (1 year)

As a Virtual Assistant, I provided administrative, customer service, and project management support to clients across various industries, leveraging cloud-based tools to improve business efficiency.

Administrative Support Customer Service Project Management Time Management Communication Data Entry CRM Management Social Media Management Research

Tour Consultant

Private Safaris

Mar 2016 - Jan 2018 (1 year 10 months)

In my position as Tour Consultant at Private Safaris, I managed client bookings, coordinated travel logistics, and prepared detailed travel plans for both local and international destinations.

Travel Coordination Communication Problem Solving Customer Service Research Team Collaboration

Education

Degrees, certifications, and relevant coursework

Kenya Utalii College

Diploma, Tour Guiding

2006 -

Activities and societies: Certifications in First Aid (Kenya Red Cross) and Event Planning.

Completed a Diploma in Tour Guiding with courses in Reservation Systems, Itinerary Planning, Ecotourism, and Basic German. This program equipped me with essential skills for the tourism industry.