Sifa Muthamia
@sifamuthamia
Client-focused customer support and travel coordination professional.
What I'm looking for
I’m a client-focused professional with experience supporting U.S.-based customers, coordinating international travel logistics, and managing end-to-end business operations. I’m known for strong communication, organization, and anticipating client needs in fast-paced, remote environments.
As an AT&T Customer Service Representative in Nairobi, I served as a primary point of contact for U.S.-based customers, handling billing, account, and technical inquiries. I resolved issues efficiently with professionalism and empathy while maintaining accurate documentation and data privacy standards.
Before that, I built and ran a crochet business as Founder & Operations Manager, managing production, order fulfillment, and customer communication end-to-end. I coordinated inventory and production timelines, tracked orders and finances, and maintained strong client relationships through consistent communication.
More recently, I’ve worked as a Sales Agent / Travel Consultant coordinating hotel bookings and travel arrangements across the U.S., Canada, and Mexico. I advise clients based on preferences and budget, convert inquiries into confirmed bookings, and keep organized records of reservations and payments.
Experience
Work history, roles, and key accomplishments
Sales Agent / Travel Consultant
Travel Pass Agency
May 2025 - Mar 2026 (10 months)
Coordinated hotel bookings and travel arrangements for clients across the U.S., Canada, and Mexico. Advised on accommodation options, converted inquiries into confirmed bookings, and liaised with hotels to ensure accurate reservations and issue resolution.
Supported U.S.-based customers with billing, account, and technical inquiries, serving as the primary point of contact. Resolved high-volume issues via phone and systems while maintaining accurate documentation and adhering to data privacy standards.
Founder & Operations Manager
Crochet Business
Apr 2022 - May 2024 (2 years 1 month)
Managed end-to-end business operations, including production, order fulfillment, and customer communication. Coordinated inventory and sourcing to meet client deadlines while maintaining accurate financial and order records.
Education
Degrees, certifications, and relevant coursework
Nkuene Girls High School
KCSE, KCSE
Completed the KCSE at Nkuene Girls High School.
HarvestView Academy
KCPE, KCPE
Completed the KCPE at HarvestView Academy.
The Open University
Bachelor of Science, Applied Statistics and Data Science
Earned a Bachelor of Science in Applied Statistics and Data Science from The Open University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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