Sifa Muthamia

I’m a client-focused professional with experience supporting U.S.-based customers, coordinating international travel logistics, and managing end-to-end business operations. I’m known for strong communication, organization, and anticipating client needs in fast-paced, remote environments.

As an AT&T Customer Service Representative in Nairobi, I served as a primary point of contact for U.S.-based customers, handling billing, account, and technical inquiries. I resolved issues efficiently with professionalism and empathy while maintaining accurate documentation and data privacy standards.

Before that, I built and ran a crochet business as Founder & Operations Manager, managing production, order fulfillment, and customer communication end-to-end. I coordinated inventory and production timelines, tracked orders and finances, and maintained strong client relationships through consistent communication.

More recently, I’ve worked as a Sales Agent / Travel Consultant coordinating hotel bookings and travel arrangements across the U.S., Canada, and Mexico. I advise clients based on preferences and budget, convert inquiries into confirmed bookings, and keep organized records of reservations and payments.