Yvonne Murangiri
@yvonnemurangiri
Implementation Analyst with technical support and systems engineering background—driving organizational success.
What I'm looking for
I’m an experienced professional who seeks a position that leverages my diverse technical background and work experience to contribute to organizational success. With a Master of Science in System Engineering from the University of Houston, I bring an analytical mindset grounded in systems thinking.
In recent roles, I’ve worked as an Implementation Analyst at IQVIA BioTech (Becton Dickson) and supported business-critical workflows across technical and operations environments. I’ve also delivered customer-focused results through technical support roles and service positions, building strong communication habits and the ability to work both independently and in a team environment.
My technical toolkit includes advanced proficiency with Microsoft Office (Word, Excel, Access, Edge, PowerPoint, Teams), plus systems platforms such as Salesforce, Aria (CareFusion), Remote Assist, SAP, and OneNote. I also bring programming and engineering skills (C++, PLC with Allen Bradley, MATLAB/Simulink, Auto-Cad, Solid-Edge) and experience with travel and expense management tools like Egencia, Concur, and Chrome-River—always with a focus on regulatory requirements, ethics, and FMECA-informed analysis.
Experience
Work history, roles, and key accomplishments
Provided implementation analysis for IQVIA Biotech (Becton Dickinson) during 2023–2024.
Worked as an Insurance Sales Agent for Kemper (Reliable) Insurance from 2021–2023.
Provided technical support for Conduent (Cox Communication) from 2016–2018.
Technical Support Specialist
Emperion (Frontier Communications)
Jan 2015 - Jan 2017 (2 years)
Worked as a Technical Support Specialist for Emperion (Frontier Communications) from 2015–2017.
Customer Service Representative
Walmart Inc
Jan 2013 - Jan 2015 (2 years)
Provided customer service as a Customer Service Representative at Walmart Inc from 2013–2015.
Patient Care Companion
St. Luke's Episcopal Hospital
Jan 2005 - Jan 2009 (4 years)
Served as a Patient Care Companion at St. Luke's Episcopal Hospital from 2005–2009.
Education
Degrees, certifications, and relevant coursework
University of Houston
Master of Science, System Engineering
Earned a Master of Science in System Engineering from the University of Houston in 2020.
Texas Southern University
Bachelor of Science, Electrical Engineering Technology
Earned a Bachelor of Science in Electrical Engineering Technology from Texas Southern University in 2008.
Availability
Location
Authorized to work in
Job categories
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