Viviana Maturana

Handled customer inquiries with a focus on satisfaction and timely issue resolution. Implemented Gorgias platform and created a Help Center, enhancing the customer experience. Collaborated with logistics to reduce shipping errors and contributed to a significant increase in order volume.

Oversee day-to-day operations ensuring fast and efficient order fulfillment. Developed and implemented SOPs and managed warehouse expansion, doubling order capacity while optimizing costs. Established partnerships and streamlined logistics, resolving fulfillment issues and enhancing workflow efficiency.

Taught English from Kindergarten to High School, designing innovative lesson plans using CLIL methodology and project-based learning. Coordinated events for the Bio Bio English Teachers’ Network and developed materials for Special Educational Needs students.

Completed various training programs focusing on customer experience, support process optimization, and excellence in automation. Gained skills in developing Standard Operating Procedures (SOPs) and customizing help desk platforms.

Activities and societies: Teach, assess, and manage classrooms. Graduate plan lessons, integrate technology, and apply methodologies like CLIL. Evaluate student progress, support emotional development, and adapt curricula. Engage in research, collaborate with schools, and contribute to policies, leadership, and extracurricular activities like debate clubs, workshops, and cultural events.

English teacher with a **Bachelor’s in Education** and 5+ years of experience teaching K-12 in Chile. Skilled in **CLIL and project-based learning**, curriculum adaptation, and technical English programs. Led English festivals, spelling bees, and public speaking events. Experienced in curriculum design, event coordination, and multilingual instruction.