Yvette Medina
@yvettemedina
I'm a customer service professional supporting banking, healthcare, retail, and records operations.
United StatesWhat I'm looking for
I've supported customers and operations at Wells Fargo, Convey Health Solutions, Harbor Freight Tools, and NCO Customer Management. My experience includes bank teller services, technical support, cash handling, customer service, and mentoring customer service agents.
I've also maintained records as a Records Clerk at Harvest Preparatory and bring training in front desk office support, bookkeeping, QuickBooks, and computer business applications. I'm bilingual in English and Spanish and use strong communication, data entry, filing, and Microsoft Office skills to coordinate work effectively.
Experience
Work history, roles, and key accomplishments
Records Clerk
Harvest Preparatory
Jan 2020 - Apr 2020 (3 months)
Managed records and performed clerical duties at Harvest Preparatory.
Provided customer service and handled financial transactions as a bank teller.
Team Lead/ Mentor/ Customer Service Agent
Convey Health Solutions
Sep 2013 - Mar 2015 (1 year 6 months)
Led a team, mentored staff, and provided customer service at Convey Health Solutions.
Handled cash transactions and provided customer service at Harbor Freight Tools.
T-mobile Customer Service Agent, Technical Support
NCO Customer Management Inc.
Sep 2009 - May 2010 (8 months)
Provided customer service and technical support for T-Mobile customers.
Education
Degrees, certifications, and relevant coursework
Arizona Western College
Certificate, Office Support
2012 - 2013
Completed coursework in front desk office support, bookkeeping, and QuickBooks Level 1.
Arizona Western College
Associate Degree, General Studies
2011 - 2011
Pursued a degree, still in progress.
Cibola High School
High School Diploma, General Education
2008 - 2009
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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