Pacifique Hakorimana
@pacifiquehakorimana
Tech support specialist with 6+ years in networking, hardware, software, and systems support.
RwandaWhat I'm looking for
I am a goal-driven IT professional with over six years of hands-on experience in technical support, networking, hardware and software troubleshooting, and systems administration. I support enterprise and healthcare clients with ticketing systems, remote management, VPNs, servers, and endpoint security.
I have operated with tools such as JitBit Helpdesk, NinjaRMM, Microsoft 365, ScreenConnect, Cisco Umbrella and secure clients, and I have supported embassies, hospitals, government institutions and private companies both remotely and on-site. I hold training experience in networking and have led asset management, server deployments, and IT supplier coordination.
I prioritize continuous learning, practical problem solving, and clear communication; I train staff, document processes, and deliver 24/7 support while maintaining inventories and proactively improving system stability and security.
Experience
Work history, roles, and key accomplishments
IT Help Desk Officer
Ministry of Foreign Affairs and International Cooperation
Oct 2023 - Present (2 years 4 months)
Support embassy IT needs including digital certificates, antivirus, Microsoft 365 and VPNs; maintain inventories and respond to incoming IT requests, improving equipment uptime across offices.
Tech Support Specialist
Comprehensive Staffing Resources
Apr 2023 - Sep 2023 (5 months)
Provided 24/7 support for 11 US hospitals over VPN, managed hospital devices and servers, and resolved tickets via Jit Bit and Ninja RMM to maintain service stability.
IT Support Technician
Saltel
Feb 2023 - Sep 2023 (7 months)
Installed and configured secure hardware and software for government institutions, maintained networks, CCTV, printers and provided on-site repairs to improve operational reliability.
IT Consultant
Umuhuza Organization
Sep 2020 - Dec 2021 (1 year 3 months)
Managed website hosting and webmail deployment, designed network extensions and deployed/configured servers to improve organizational IT infrastructure.
Acting IT Manager
Inyenyeri
Nov 2019 - Mar 2020 (4 months)
Managed IT suppliers and company ICT assets, updated software and databases, scheduled maintenance across sites, and trained staff to reduce downtime and secure company data.
Voluntary IT Assistant
Gisenyi District Hospital
Mar 2018 - Dec 2019 (1 year 9 months)
Trained clinical staff on OPENMRS and HMIS, expanded fiber optic to a maternity building, and provided network troubleshooting and ICT support to hospital personnel.
IT Associate
Inyenyeri
Jan 2019 - Oct 2019 (9 months)
Provided daily IT support, maintained databases and equipment, scheduled maintenance visits and produced weekly ICT tips to improve user productivity.
ICT Trainer
RiseUp Media
Jun 2017 - Mar 2018 (9 months)
Delivered training in computer networking, maintenance, graphic and web design, and basic electrical installation as sole instructor for the program.
Education
Degrees, certifications, and relevant coursework
RP Tumba College of Technology
Advanced Diploma, Information Technology
2015 - 2018
Completed an Advanced Diploma in Information Technology with coursework and practical training in networking, hardware maintenance, and system administration.
Institut Technique Baptiste (ITB Ruhengeri)
Diploma, Computer and Electronics
2011 - 2013
Earned a Diploma in Computer and Electronics focusing on computer maintenance, electronics, and basic networking concepts.
Availability
Location
RwandaAuthorized to work in
Job categories
Skills
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