JK
Open to opportunities

Jack Bisamaza Muhindo Kagheni

@jackbisamazamuhindok

Experienced IT professional with 15 years in support and troubleshooting.

Rwanda
Message

What I'm looking for

I am looking for a challenging role that fosters growth and innovation in IT.

I am a seasoned IT professional with over 15 years of experience in support and troubleshooting, specializing in enhancing customer engagement and ensuring product success. My journey has taken me through various roles, including Microsoft 365 Business Advisor, where I provided technical support and advisory services to businesses utilizing Azure AD and Microsoft 365.

Throughout my career, I have demonstrated my ability to lead technology teams and execute complex projects, particularly in IT infrastructure, network administration, and cybersecurity. My role as an Incident Manager honed my skills in incident response and stakeholder communication, ensuring efficient resolution of incidents and maintaining high service levels. I am passionate about leveraging my expertise to contribute to innovative solutions and drive company growth.

Experience

Work history, roles, and key accomplishments

MI

Office 365 Business Advisor

Microsoft

Jan 2024 - Dec 2025 (1 year 11 months)

As a Microsoft 365 Advisor, I provided technical support and advisory services to businesses using Microsoft 365. My focus was on enhancing customer engagement and ensuring product success.

DI

Incident Manager

Dhanush Infotech

Jan 2012 - Dec 2014 (2 years 11 months)

As an Incident Manager, I oversaw the entire process from initial notification to resolution, ensuring incidents were resolved efficiently. My responsibilities included managing and coordinating incident response efforts, prioritizing incidents, and communicating with stakeholders.

CB

IT Systems Administrator

Computer Bytes

Jan 2010 - Dec 2012 (2 years 11 months)

As a Systems Administrator, I was responsible for the setup, maintenance, and security of an organization's computer systems, networks, and servers. I ensured systems operated efficiently and reliably, providing technical support and troubleshooting issues for NGOs and MTN Telecom for the WIMAX project.

Education

Degrees, certifications, and relevant coursework

IG

Institut Technique Industrielle de Goma

High School Diploma, General Studies

Completed high school education at Institut Technique Industrielle de Goma, gaining foundational knowledge across various subjects. This period focused on building a strong academic base for further studies.

AA

Adventist University of Central Africa

Bachelor's Degree, Information Management

Pursued a Bachelor's degree in Information Management at Adventist University of Central Africa. This program provided comprehensive knowledge in managing information systems and technologies.

Tech stack

Software and tools used professionally

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