Jack Bisamaza Muhindo Kagheni

As a Microsoft 365 Advisor, I provided technical support and advisory services to businesses using Microsoft 365. My focus was on enhancing customer engagement and ensuring product success.

As a Senior IT Specialist, I demonstrated extensive experience in IT infrastructure, network administration, cybersecurity, and technical project management. I was also responsible for all Dell products, including Dell Servers.

As a Technical Support Engineer, my responsibilities included monitoring, maintaining, and troubleshooting computer hardware and software systems. I provided technical support to users and resolved issues through various channels like phone, email, or remote access using ticketing software.

As an Incident Manager, I oversaw the entire process from initial notification to resolution, ensuring incidents were resolved efficiently. My responsibilities included managing and coordinating incident response efforts, prioritizing incidents, and communicating with stakeholders.

As a Systems Administrator, I was responsible for the setup, maintenance, and security of an organization's computer systems, networks, and servers. I ensured systems operated efficiently and reliably, providing technical support and troubleshooting issues for NGOs and MTN Telecom for the WIMAX project.

As an IT Help Desk Specialist, I provided technical support and troubleshooting to end-users experiencing hardware or software issues. I was the first point of contact for IT-related problems, addressing queries and resolving issues via phone, email, or in-person.

As an IT Hardware & Network Engineer, I was responsible for designing, installing, and configuring computer hardware components and network devices. I diagnosed hardware and network issues, performed regular maintenance, and ensured system stability.

Completed high school education at Institut Technique Industrielle de Goma, gaining foundational knowledge across various subjects. This period focused on building a strong academic base for further studies.

Pursued a Bachelor's degree in Information Management at Adventist University of Central Africa. This program provided comprehensive knowledge in managing information systems and technologies.