Looking for a job

Yves Francique

@yvesfrancique

Message

I deliver accurate, high-volume hospitality operations, financial reporting, and exceptional guest service.

United States

Message

What I'm looking for

I'm seeking a Title Services Closer I role where I can apply my documentation, account-review, ownership-records, problem-solving, and customer-service skills to support accurate, timely closings.

I've supported high-volume guest operations at Hard Rock Hotel Orlando and Mall of Millenia, accurately managing vehicle information, guest requests, group arrivals, special events, and VIP experiences.

Previously, I managed revenue and payroll reporting at Towne Park and supervised and trained 30+ associates at Walt Disney World Swan and Dolphin Hotel. I bring 20+ years of customer-facing experience, strong documentation and account-review skills, and a focus on resolving complex issues accurately.

Experience

Work history, roles, and key accomplishments

Current

Valet Attendant

Current

Metropolis

Jul 2021 - Present (5 years 3 months)

Provide professional, detail-oriented service in a high-volume hospitality and retail environment while accurately managing guest vehicle information and retrieval requests. Maintain a strong understanding of property policies, procedures, and guest service standards.

Customer Service Communication Skills Documentation Operations Guest Relations

Associate Account Manager

Towne Park

Apr 2019 - Mar 2020 (11 months)

Managed daily revenue and payroll reporting, ensuring accurate and timely entry of financial and operational information. Reviewed account and operational information to identify discrepancies, resolve issues, and maintain accurate records.

Financial Reporting Payroll Data Accuracy Problem Solving Documentation Client Relations

Valet Guest Service Supervisor

Towne Park

Jun 2012 - Apr 2019 (6 years 10 months)

Supervised and trained a team of 30+ associates, ensuring adherence to company, client, and brand standards. Coordinated daily operations, delegated responsibilities, and monitored workflow to maintain efficiency and service quality.

Team Leadership Training Operations Management Customer Service Problem Solving Communication Skills

Bellman / Job Coach

The Grand Bohemian Hotel

Feb 2015 - Oct 2017 (2 years 8 months)

Delivered first-class guest service while accurately handling guest requests, packages, luggage, and time-sensitive service needs. Trained and coached new associates on operational procedures, service standards, and company expectations.

Customer Service Training Coaching Operations Excel Communication Skills