At Carolina Air, Inc., I direct daily operations and align workforce planning and service delivery with business goals. I spearheaded process improvements that reduced windshield time by 10%.
I oversee more than $250K in annual warranty claims, focusing on accuracy, compliance, and financial accountability. I also use data analytics and Microsoft Excel to inform performance insights and strategic decisions.
At Royal Sonesta Harbor Court, I managed operations, staffing, and scheduling, and supported team performance through training, coaching, and structured evaluations.
Earlier, at Sonesta Resort, I oversaw financial reconciliation, auditing, and reporting, while supporting inventory control and procurement. My experience also includes front office leadership roles at Crowne Plaza Resort, IHG, and recreation work at Walt Disney World Resorts.
