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Michael Figueroa

@michaelfigueroa

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Store Manager at ALLUNIFORM WEAR, managing operations and building local B2B accounts.

United States

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At ALLUNIFORM WEAR, I manage daily operations and financial oversight for Store 32. I also develop local B2B accounts with schools, medical practices, and hospitality organizations.

At WYNDHAM I-DRIVEAVANTI RESORT & CONFERENCE CENTER, I managed guest services, front-desk operations, and staff supervision. I worked with hotel departments to coordinate service across the property.

At WESTGATE RESORTS, I led onboarding and professional development programs and created multimedia training materials. Earlier, I supported Owner Relations as a Call Team Member and Call Team Lead, handling escalated concerns and complex financial transactions.

At THE DWELLING PLACE CHURCH, I manage daily operations and community outreach, teach Bible studies, and coordinate volunteer teams. I also oversee the Men’s Discipleship Ministry and lead the Children’s Ministry.

Experience

Work history, roles, and key accomplishments

Current

General Store Manager

Current

Alluniform Wear

Nov 2025 - Present (11 months)

Direct full operational and financial management for Store 32, managing cash flow, opening/closing procedures, payroll budgets, and financial reporting. Drive commercial and B2B business development through proactive outreach and account management with local schools, medical practices, and hospitality organizations.

Operations Management Financial Management B2B Outreach Account Management Team Leadership Inventory Control Payroll Financial Reporting Visual Merchandising Customer Service

Current

Associate Pastor

Current

The Dwelling Place Church

Aug 2009 - Present (17 years 2 months)

Managed daily operations, organizational policies, administrative teams, and community outreach initiatives. Taught regular Bible studies and facilitated congregational learning and leadership development programs.

Operations Management Community Outreach Teaching Leadership Development Volunteer coordination Pastoral Care

Guest Services Manager

Wyndham I-Drive Avanti Resort & Conference Center

Jun 2025 - Nov 2025 (5 months)

Manage all facets of guest services across the entire property, ensuring a seamless experience while managing budget and labor to optimize operational efficiency. Oversee daily front-desk operations, resolving complex guest inquiries and supervising front-line staff.

Guest Service Budget Management Labor Management Front Desk Operations Team Supervision Conflict Resolution Communication Skills

Training Specialist

Westgate Resorts

May 2023 - Jun 2025 (2 years 1 month)

Led comprehensive onboarding and professional development programs, equipping team members with skills and product knowledge to drive revenue and enhance client engagement. Developed multimedia instructional materials and delivered targeted mentorship to improve performance.

Training Onboarding Professional Development Instructional Design Mentorship Performance Improvement Multimedia Development

Owner Relations Call Team Lead

Westgate Resorts

Feb 2022 - May 2023 (1 year 3 months)

Provided real-time, high-level support and guidance to contact center team members, ensuring service quality and compliance through live call monitoring. Resolved escalated owner concerns and complex financial transactions, facilitating issue resolution that protected revenue and enhanced client loyalty.

Call Monitoring Conflict Resolution Financial Transactions Team Leadership Career Development Customer Loyalty

Owner Relations Call Team Member

Westgate Resorts

Jun 2021 - Feb 2022 (8 months)

Served as a primary point of contact for owner concerns, providing empathetic issue resolution, technical support, and account management. Expertly handled complex accounts, processed secure payments, and managed documentation requests.

Customer Service Issue Resolution Technical Support Account Management Payment Processing Documentation