Open to opportunities

Pablo Morado

@pablomorado

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Technical Support Specialist focused on web hosting, network operations, and cloud-ready infrastructure.

Spain

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What I'm looking for

I seek a remote role in hosting, cloud infrastructure, or NOC operations that values troubleshooting ownership, uptime, and opportunities to grow in cloud technologies.

I am a Technical Support Specialist with 4+ years delivering multilingual support across web hosting, network operations, and connected services for companies including IONOS, Mercedes‑Benz, Microsoft, and Apple. I combine hands‑on infrastructure troubleshooting with strong customer service, consistently achieving high CSAT scores.

My operational experience spans Linux CLI, Apache/Nginx, LAMP stacks, DNS management, SSL/TLS deployment, MySQL/MariaDB, VoIP, and ISP escalations. I have resolved complex incidents across distributed environments, performed migrations and security hardening, and authored technical documentation for escalations and procedures.

I am seeking remote roles in hosting, cloud infrastructure, or NOC operations where I can apply my troubleshooting skills, multilingual support capabilities (English C1, Spanish, Galician), and ongoing AWS Cloud Practitioner learning to improve uptime and operational resilience.

Experience

Work history, roles, and key accomplishments

Web Hosting Technical Support

IONOS

Nov 2025 - Dec 2025 (1 month)

Managed DNS, web server, CMS and SSL/TLS operations for shared and dedicated hosting, resolving security incidents and improving service reliability across customer environments.

DNS Apache Nginx LAMP SSL TLS WordPress MySQL MariaDB SSH PhpMyAdmin

Network Operations Support

Sosmatic

Sep 2024 - Mar 2025 (6 months)

Troubleshot network connectivity and VoIP across 200+ distributed locations, coordinated ISP escalations to meet SLAs, and managed incident ticketing for enterprise hospitality clients.

TCP IP DHCP DNS VoIP ISP Escalation PRTG Zendesk

Technical Support Specialist

Mercedes-Benz

Nov 2021 - Nov 2023 (2 years)

Provided multilingual support for Mercedes me connected services, handled complex escalations and maintained 95%+ CSAT while troubleshooting app connectivity and account issues.

Salesforce Troubleshooting Escalation Management CSAT Technical Documentation

Office 365 Support Specialist

Microsoft

Jan 2020 - Mar 2020 (2 months)

Provided Tier 2 Office 365 support for installation, configuration, and Windows compatibility issues in English and Spanish, resolving complex end-user problems.

Office 365 Windows OS Active Directory Exchange Troubleshooting Customer Support ServiceNow Email Protocols

Technical Support Specialist

Apple

Apr 2018 - Apr 2019 (1 year)

Delivered iOS device and App Store technical support maintaining 90%+ CSAT through effective remote troubleshooting and customer service in Spanish and English.

app store Customer Service Ticketing CSAT Multilingual Support