yuval goldshtein
@yuvalgoldshtein
Experienced Customer Support and Technical Support Specialist with 20 years in service.
What I'm looking for
With over 20 years of experience in customer support and technical support roles, I have honed my skills in delivering exceptional service across various sectors. My journey began in technical support at Microsoft Israel, where I provided remote assistance to software users and efficiently resolved technical issues. This foundational experience paved the way for my subsequent roles, where I excelled in client relations and back-office administration.
At Large Water Corporation, I managed order processing and billing through the Priority system, ensuring high-quality customer support via phone and email. My ability to communicate effectively in both Hebrew and English has allowed me to maintain strong relationships with clients and resolve inquiries promptly. I am highly adaptable and tech-savvy, thriving in remote work environments while supporting internal departments with timely issue resolution.
As I look to the future, I am eager to leverage my extensive experience in customer service and technical support to contribute to a dynamic team. I am particularly interested in opportunities that allow me to utilize my skills in CRM and ERP systems while continuing to grow in a supportive and innovative environment.
Experience
Work history, roles, and key accomplishments
Customer Service & Back Office Administrator
Large Water Corporation
Jan 2014 - Dec 2024 (10 years 11 months)
Delivered high-quality customer support via phone and email, managing order processing and billing through the Priority system. Performed administrative back-office tasks and document control, supporting internal departments with timely issue resolution.
Client Relations Coordinator
Financial Markets - Insurance Agency
Jan 2010 - Dec 2014 (4 years 11 months)
Maintained ongoing communication with clients, resolving inquiries and supporting insurance claim processes. Provided essential client relations coordination within the financial markets sector.
Customer Support & Technical Representative
Prime Lease - Leasing Company
Jan 2010 - Dec 2013 (3 years 11 months)
Assisted customers with vehicle leasing processes, ensuring smooth transactions and customer satisfaction. Provided basic technical support and coordination for leasing-related inquiries.
Technical Support Agent
Microsoft Israel (via Kallanit Karmon)
Jan 2000 - Dec 2003 (3 years 11 months)
Offered remote assistance to software users, efficiently solving technical issues over the phone. Provided critical technical support for Microsoft software products.
Tech Support - Internet & Networking
Netvision
Jan 1998 - Dec 2000 (2 years 11 months)
Supported customers with network and connectivity issues, ensuring reliable service. Logged and escalated tickets using internal systems to resolve complex problems.
Education
Degrees, certifications, and relevant coursework
Full Israeli Bagrut
Matriculation Certificate, General Studies
Obtained the Full Israeli Bagrut (Matriculation Certificate), demonstrating proficiency in various subjects including English and Computer Skills. This certification signifies completion of secondary education in Israel.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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