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yuval goldshteinYG
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yuval goldshtein

@yuvalgoldshtein

Experienced Customer Support and Technical Support Specialist with 20 years in service.

Portugal
Message

What I'm looking for

I am looking for a full-time remote position that values communication and teamwork.

With over 20 years of experience in customer support and technical support roles, I have honed my skills in delivering exceptional service across various sectors. My journey began in technical support at Microsoft Israel, where I provided remote assistance to software users and efficiently resolved technical issues. This foundational experience paved the way for my subsequent roles, where I excelled in client relations and back-office administration.

At Large Water Corporation, I managed order processing and billing through the Priority system, ensuring high-quality customer support via phone and email. My ability to communicate effectively in both Hebrew and English has allowed me to maintain strong relationships with clients and resolve inquiries promptly. I am highly adaptable and tech-savvy, thriving in remote work environments while supporting internal departments with timely issue resolution.

As I look to the future, I am eager to leverage my extensive experience in customer service and technical support to contribute to a dynamic team. I am particularly interested in opportunities that allow me to utilize my skills in CRM and ERP systems while continuing to grow in a supportive and innovative environment.

Experience

Work history, roles, and key accomplishments

LC

Customer Service & Back Office Administrator

Large Water Corporation

Jan 2014 - Dec 2024 (10 years 11 months)

Delivered high-quality customer support via phone and email, managing order processing and billing through the Priority system. Performed administrative back-office tasks and document control, supporting internal departments with timely issue resolution.

MK

Technical Support Agent

Microsoft Israel (via Kallanit Karmon)

Jan 2000 - Dec 2003 (3 years 11 months)

Offered remote assistance to software users, efficiently solving technical issues over the phone. Provided critical technical support for Microsoft software products.

Education

Degrees, certifications, and relevant coursework

FB

Full Israeli Bagrut

Matriculation Certificate, General Studies

Obtained the Full Israeli Bagrut (Matriculation Certificate), demonstrating proficiency in various subjects including English and Computer Skills. This certification signifies completion of secondary education in Israel.

Tech stack

Software and tools used professionally

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yuval goldshtein - Customer Service & Back Office Administrator - Large Water Corporation | Himalayas