YRYusuf Ramadhan
@yusuframadhan
Multilingual technical support specialist skilled in IT troubleshooting and customer success.
IndonesiaWhat I'm looking for
I am a multilingual Technical Support Specialist with hands-on experience delivering first-line IT support across Europe and the UK, supporting ticket-driven environments and international customers.
I have resolved a high percentage of issues on first contact, reduced turnaround times and operational costs, and supported platforms including Jira, CRM systems, Amadeus, WordPress, Shopify, and basic Python tooling.
My background spans technical support, customer service, accounting, digital marketing and teaching, demonstrating adaptability across roles and strong cross-cultural communication in English, German and Indonesian.
I seek to bring measurable improvements to incident management and customer experience while continuing to grow technical skills in automation and business intelligence.
Experience
Work history, roles, and key accomplishments
German Tutor
Berliner Deutschkurs
May 2025 - Mar 2026 (10 months)
Delivered structured German language training to national and international learners and monitored learner progress, improving language proficiency through targeted lessons.
Accountant
IBU Restaurant
Jan 2024 - Dec 2024 (11 months)
Managed budgeting, audits, and balance sheets while verifying and reconciling financial transactions to support accurate financial reporting and compliance.
1st Line Technical Support
Snap-on Business Solutions
May 2023 - Nov 2023 (6 months)
Resolved 90% of technical issues on first contact for 50+ European dealerships, managed Jira tickets and loan equipment logistics, reducing turnaround time by 15% and costs by 5%.
Sales & Customer Service Agent
Comdata Group (Konecta London)
Mar 2023 - Apr 2023 (1 month)
Handled 100+ daily customer interactions and delivered technical product support, achieving 95% customer satisfaction using CRM systems.
First Line Analyst
ESP Global Services
May 2022 - Dec 2022 (7 months)
Managed 100+ weekly IT support tickets specializing in Amadeus support, improving response times by 20% through cross-functional collaboration with IT teams.
E-commerce Owner
Digital E-commerce Business
Jan 2021 - Dec 2021 (11 months)
Provided technical support for Shopify platform and implemented Facebook Ads strategies, reducing order processing time by 30% and improving sales operations.
WODigital Marketing Associate
WordPress.com
Jun 2020 - Jan 2021 (7 months)
Provided website technical support and developed Shopify and Facebook integrations, applying HTML and CSS for customization to improve site functionality.
Education
Degrees, certifications, and relevant coursework
Hacktiv8 Indonesia
Certificate, Python Programming
2024 - 2025
Completed intensive training in Python programming at Hacktiv8 Indonesia.
Hacktiv8 Indonesia
Certificate, Business Intelligence
2024 - 2025
Completed a Business Intelligence program at Hacktiv8 Indonesia focused on data analysis and BI tools.
BLBrunel University London
Bachelor of Arts, Business Management
2019 - 2022
Grade: 2:1, GPA 3.5
Bachelor of Arts in Business Management awarded with a 2:1 classification (GPA 3.5).
International School of Management
Business / Management
2017 - 2018
Attended programs at the International School of Management in Stuttgart focusing on business and management studies.
Sprachenakademie Aachen
Language Course, German Language
2014 - 2015
Completed a German language course at Sprachenakademie Aachen focusing on language proficiency and communication skills.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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