Pramudya Atmaja
@pramudyaatmaja
IT support and ERP implementer delivering client-focused technical solutions.
IndonesiaWhat I'm looking for
I am an IT professional with hands-on experience in helpdesk support, IT implementation, and client training across multiple industries. I have supported operational, accounting, and sales teams and managed project-based L1 support engagements.
I have led ERP and software implementation projects, conducted user acceptance testing, trained clients to use programs, and supported go-live activities for notable accounts. I focus on problem solving, analysis, and ensuring clients can operate systems fluently.
I bring beginner-level proficiency in Microsoft Office and MySQL, strong public speaking and teamwork skills, and fluency in written and spoken English. I seek roles where I can continue implementing solutions and improving client experience.
Experience
Work history, roles, and key accomplishments
Helpdesk
PT. Business ECloud
Jan 2020 - Present (6 years)
Provided L1 support to clients on a project basis, resolving ticketed issues and maintaining service continuity for end users.
IT Support
PT. Anugerah Pangan Bina
Mar 2023 - Jul 2025 (2 years 4 months)
Supported operational, accounting, and sales teams by resolving IT issues, maintaining systems, and ensuring daily business operations ran smoothly.
ERP Implementer
PT. Erasoft Teknologi Indonesia
Sep 2022 - Feb 2023 (5 months)
Implemented ERP solutions, conducted UAT, trained clients, and supported go-live activities to ensure successful project delivery.
IT Implementer
PT. Paramadaksa Teknologi Nusantara
Nov 2017 - May 2022 (4 years 6 months)
Led project implementations for major clients (e.g., Nestle, Unicharm), delivered client training, and provided post-deployment support to ensure software adoption.
Education
Degrees, certifications, and relevant coursework
Pamulang University
Bachelor Degree, English Literature
2020 -
Pursued a Bachelor degree in English Literature focusing on written and oral English proficiency while gaining IT-related skills.
Bina Sarana Informatika
Diploma, Management of Information
2008 - 2012
Completed a Diploma in Management of Information with coursework supporting operational and technical roles.
Prima Lestari
Certificated, Management
Completed a certificated program in Management supporting accounting and sales team functions.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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