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WRI User

@wriuser

I resolve Level 1 technical issues and support reliable daily operations.

Indonesia
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What I'm looking for

I'm looking for a remote or shift-based Level 1 support or operational support role where I can troubleshoot systems, assist users, coordinate across teams, and contribute through independent, reliable work.

I've supported PT BPR Asia Sejahtera for more than eight years, maintaining server uptime, configuring TCP/IP networks, administering Linux servers, and resolving hardware and software issues as the first point of contact.

At PT Raja Sungai Bintan, I support 150+ customer accounts through transaction verification, reconciliation, Excel and GF-Akuntansi data processing, and proactive coordination with customers and supervisors.

Experience

Work history, roles, and key accomplishments

PB
Current

Finance Staff

PT Raja Sungai Bintan

Apr 2024 - Present (2 years 5 months)

Provided operational and system support for 150+ customer accounts, monitoring status, verifying transactions, and resolving discrepancies. Processed and reconciled daily data using GF-Akuntansi and Excel, and coordinated with customers and supervisors on account and payment schedules.

PB

Invoicing & Procurement Staff

PT Raja Sungai Bintan

Jul 2023 - Apr 2024 (9 months)

Generated accurate invoices and tracked stock orders with vendors, monitoring inventory levels. Maintained precise documentation standards under time pressure, supporting smooth day-to-day operations.

PS

Information Systems Officer

PT BPR Asia Sejahtera

Aug 2014 - Mar 2023 (8 years 7 months)

Maintained server uptime and diagnosed hardware/software issues for over 8 years, serving as first point of contact for technical issues. Managed network configuration (TCP/IP) and Linux server administration, and designed digital marketing materials and managed the company website and social media.

CS

Computer Technician

Classic Shop

Jun 2014 - Aug 2014 (2 months)

Delivered direct, walk-in customer support, diagnosing and resolving hardware and software issues on the spot.

Education

Degrees, certifications, and relevant coursework

ST

State Vocational School 1 (SMKN 1), Tanjungpinang

Vocational School Diploma, Computer & Network Engineering

Studied Computer & Network Engineering, covering troubleshooting fundamentals, Linux server management, network configuration, and graphic design.

Tech stack

Software and tools used professionally

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