Yusuf Adediran

Manage day-to-day support requests, tenant administration, and device/printer issues for staff, maintaining accurate internal records and trackers. Coordinate scheduling of support tasks and maintain documentation for recurring IT operations.

Manage customer relationships and inquiries, coordinate schedules, and track sales activity and records.

Handled inbound customer calls and email inquiries relating to Microsoft 365 licensing, tenant, and product issues, resolving or escalating as appropriate. Maintained detailed, accurate records of customer interactions and follow-up activities in ticketing systems.

Processed invoices and tracked expenses following established administrative procedures. Maintained operational records and supported day-to-day administrative and IT tasks.

Led a customer service team handling sales issues, order processing, and inquiries via phone and email. Promoted into the team lead role based on customer satisfaction performance.

Pursued a Higher National Diploma in Computer Engineering.

Earned an Ordinary National Diploma.