Yuri Marttos Santarelli Lopez

Responsible for the strategic leadership of IT Services and Digital Workplace operations, overseeing large‑scale end‑user environments and ensuring the stability, performance, and evolution of critical business and manufacturing technology services. Drives operational excellence, resource optimization, and full alignment between IT strategy and organizational objectives.

Lead the end‑to‑end deliv

Working with Global IT Team supporting and troubleshooting applications within the IT infrastructure, softwares, anti-malwares, Office 365 tools, ERP servers, operational systems as Field Service Technician in Brazil and Remote Support level in LATAM and CUSA;
Dispatching and solution of Incident and Request tickets through ServiceNow and using ITIL;
Maintenance of users, groups and permissions us

Monitoring and diagnosing customer's infrastructure and network
Active Directory management
Backup and files servers management

Entire process of Planning, Field and Closure of research projects;
Daily maintenance of records and updated status of each study;
Interaction with national and international clients;
Handling multiple tasks simultaneously according to the need of each project.

Focussed on FortiNet devices; installing, configuring and supporting FortiGate and FortiAp’s;
Plenty and entire wireless network configuration, measuring the signal quality to arrange all wireless Access Points;
Full support to Office 365 Accounts;
Inner and external support to network, Windows Server 2008, VM Ware and hardware;
Support remotely, by phone and locally.

Povide support and troubleshooting customer's routers, Cisco and Juniper, to AT&T backbones located in Canada and Latin America region.

Work whitin local carriers those provide data connection, AT&T's global teams and field technicians, daily using English and Spanish.

Analyze remote layer 1, 2 and 3 testing for telecom data circuits together with ISPs and their engineers by opening, investigati

Create and manage test cases accordingly Technical Documents.

Mantain the knowledge base always updated.

Test and archive all test scenarios using IBM-RQM.

Provide in company support and maintenance of computers, notebook and network.

Teach several programs as:
* Microsoft Office 2003 and 2007
* CorelDraw X4
* Adobe CS4
* Microcomputers assembly and maintenance

Pursuing a postgraduate degree at USP/ESALQ, expected to complete in December 2026.

Earned a Bachelor's degree in Computer and Information Systems Security/Information Assurance from USCS.