Agenor Lima
@agenorlima
I lead multisite IT infrastructure, networks, service operations, and digital transformation across Brazil and Chile.
BrazilWhat I'm looking for
At PremieRpet, I lead infrastructure, networks, and Service Desk across 14 sites for approximately 1,200 users, managing a 16-person team. I restructured N1–N3 and vendor responsibilities, established 24x7 monitoring with Zabbix, Grafana, and Jira Service Management, and modernized virtualization, storage, backup, cloud, and continuity practices.
Previously, I managed IT for Sennheiser Brazil and Chile and coordinated technology operations for Unilever's Compra Food Service marketplace. I connect infrastructure, digital products, integrations, security, vendors, budgets, and business priorities, with hands-on experience across Microsoft, VMware, network, ERP, and e-commerce environments.
Experience
Work history, roles, and key accomplishments
Supervisor de Infraestrutura, Redes e Service Desk
PremieRpet
Jan 2026 - Sep 2026 (8 months)
Led infrastructure, networks, and service desk for a multisite operation with 16 professionals and 1,200 users. Restructured operational model, implemented 24x7 monitoring, and defined corporate network standards.
Supervisor de TI e Transformação Digital
PremieRpet
Aug 2024 - Dec 2025 (1 year 4 months)
Led digital products, integrations, and a multidisciplinary team, managing demand cycles and coordinating integrations with ERPs and APIs. Structured workflows with Scrum and Kanban.
Coordinated the technology operation for Unilever's marketplace division, managing platform support, integrations, and suppliers. Led transition of critical services to internal capabilities.
Gerente de TI
Sennheiser Brasil e Chile
Jan 2020 - Mar 2024 (4 years 2 months)
Managed all IT for Brazil and Chile, including infrastructure, systems, cloud, security, and e-commerce. Modernized networks and led Microsoft environment evolution.
Analista de Implantação de Sistemas
GTT Healthcare
Jun 2017 - Nov 2019 (2 years 5 months)
Implemented and supported RFID systems and equipment for clients, including installation, configuration, and training. Conducted technical and economic feasibility analyses.
Analista de Suporte
HITSS
Oct 2016 - May 2017 (7 months)
Provided maintenance and support for IT infrastructure, monitoring networks and system performance. Installed and configured hardware and software.
Estagiário de Redes
Transit Telecom
Jul 2016 - Oct 2016 (3 months)
Monitored telecommunications central and circuit status, analyzing alarms and service interruptions. Supported service order resolution and communication with carriers.
Education
Degrees, certifications, and relevant coursework
FIAP
Pós-graduação, Dev Leadership
2024 - 2025
Postgraduate program in Dev Leadership from FIAP, completed in 2025.
VanWest College
Curso intensivo, English Language
2023 - 2023
Intensive English course at Intermediate 2 level, completed in 2023.
Universidade Paulista (UNIP)
Tecnólogo, Redes de Computadores
2017 - 2020
Technology degree in Computer Networks from Universidade Paulista, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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