Eliphete Robenson Anson
@elipheterobensonanso
I resolve N1/N2 service desk incidents across Windows, Citrix, SCCM, and enterprise systems.
BrazilWhat I'm looking for
I've supported international corporate users at APEX, META/DELL, and HCL in Portuguese, English, and French, resolving operational and technical incidents through remote and service desk support.
At META/DELL, I delivered N2 troubleshooting, created patches using Java and Python, resolved application and system vulnerabilities, and supported configuration management and change control. At HCL, I handled connectivity issues, printer setup, Citrix and SCCM support, antivirus management, and Windows updates.
My hands-on IT background also includes hardware repair, Windows installation, software deployment, driver installation, system configuration, infrastructure planning, equipment procurement, and IT operations coordination.
Alongside IT, I've taught French and English communication, grammar, pronunciation, and conversation. I bring fluent French, advanced English and Portuguese, intermediate Spanish, and a customer-focused approach to technical support.
Experience
Work history, roles, and key accomplishments
Trilingual Customer Service Consultant
Apex
Jul 2023 - Aug 2025 (2 years 1 month)
Provided customer service in Portuguese, English, and French, offering technical support and guidance to users. Resolved operational and technical incidents for international customers in a corporate environment.
Education
Degrees, certifications, and relevant coursework
FATEC Sao Carlos
Bachelor's Degree, Big Data
Currently enrolled in Big Data for Industry 4.0 program.
Haiti Tec
Bachelor's Degree, Information Technology
Bachelor's Degree in Information Technology from Haiti Tec.
SENAI
Network Analyst, Network Analysis
Network Analyst program at SENAI.
SENAI
Database Administrator, Database Administration
Database Administrator program at SENAI.
FAT
Online Database Applications, Database Applications
Online Database Applications program at FAT.
University of the Antilles
Master's Degree, French
Master's Degree in French from the University of the Antilles.
State University of Haiti
Bachelor's Degree, Geography
Bachelor's Degree in Geography from the State University of Haiti.
IFSP
Aircraft Engine Mechanic, Aircraft Engine Mechanics
Aircraft Engine Mechanic program at IFSP (incomplete).
FATEC Guarulhos
Airport Logistics, Airport Logistics
Airport Logistics program at FATEC Guarulhos (incomplete).
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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