Looking for a job

Yuly Abreu

@yulyabreu

Message

I resolve high-volume bilingual customer cases through chat, email, CRM, and ticketing systems.

United States

Message

What I'm looking for

I'm looking for a customer support or case support role where I can resolve complex bilingual client requests, manage accurate documentation, and contribute to efficient remote workflows.

I've managed 50+ daily customer cases at Rany Solutions, resolving requests through chat, email, and ticketing systems while meeting compliance policies and SLA targets.

I guided 100+ clients through immigration and migration processes, coordinating document collection, form completion, and procedural follow-ups with accuracy.

I maintain confidential, organized records, perform quality checks, and identify workflow gaps that support faster case resolution and fewer team inefficiencies.

I'm fluent in English and a native Spanish speaker, bringing clear written communication and remote collaboration across Slack and Microsoft Teams.

Experience

Work history, roles, and key accomplishments

Current

Home Health Aide (HHA)

Current

Anchor Home Health Care

Sep 2021 - Present (5 years)

Monitored patients' health and safety, assisted with daily living activities, and provided medication reminders in accordance with individualized care plans. Maintained accurate and confidential care documentation, including daily logs, compliance records, and care notes, in accordance with state regulatory standards.

Patient Care Documentation Compliance Medication Reminders Daily Living Assistance

Customer Case Specialist

Rany Solutions

Jan 2018 - Apr 2024 (6 years 3 months)

Managed 50+ daily customer cases through chat, email, and ticketing systems, investigating issues, verifying documentation, and resolving requests end-to-end within internal compliance policies and SLA targets. Guided 100+ clients through complex immigration and migration processes, coordinating document collection, form completion, and procedural follow-ups with accuracy.