Yuliia Meshkantseva
@yuliiameshkantseva
I am a customer-focused retail shift leader and hospitality professional.
What I'm looking for
I am a customer-focused retail shift leader and hospitality professional with extensive hands-on experience delivering high-quality service across hotels, cafés and retail environments. I bring strong front-office, POS and merchandising skills combined with a dedication to guest satisfaction.
As Shift Leader I improved customer satisfaction through staff training and process improvements, and as a product demonstrator and brand ambassador I consistently met sampling and sales targets while supporting KPI growth. I hold ProServe liquor training and coffee-roasting instruction, and I communicate fluently in English, Ukrainian and Russian.
Experience
Work history, roles, and key accomplishments
Brand Ambassador
Mosaic Sales Solutions
Oct 2024 - Present (10 months)
Promote alcoholic beverages through sampling and customer engagement, meet sampling targets, and report results while ensuring compliance with service policies.
Shift Leader
SoftMoc
Sep 2024 - Present (11 months)
Supervise store operations and staff, improved customer satisfaction through training and service improvements, and managed POS transactions and returns.
Team Member
Saje Natural Wellness
Oct 2023 - Sep 2024 (11 months)
Delivered in-store customer service, drove sales and KPI growth through product recommendations, and supported team collaboration to meet revenue and loyalty targets.
Product Demonstrator
Club Demonstration Services
Jun 2023 - Dec 2023 (6 months)
Conducted in-store product demonstrations and sampling at Costco locations, driving brand awareness and meeting sales and sampling targets while adhering to food-safety guidelines.
Hostess
Meydan Hotel
Dec 2019 - Jan 2021 (1 year 1 month)
Welcomed and escorted guests, managed front-office tasks including check-in and payments, and provided lobby beverage service to enhance guest experience.
Waitress
Halo Cafe
Apr 2017 - Dec 2018 (1 year 8 months)
Delivered timely table and bar service, managed special dietary requests, and completed closing and bar-stock procedures to ensure smooth operations.
Waitress
Reikartz Hotels Group
May 2015 - Apr 2017 (1 year 11 months)
Provided front-of-house service, handled transactions and events, and maintained high customer satisfaction through attentive table and buffet service.
Education
Degrees, certifications, and relevant coursework
ProServe Liquor Staff Training
Certificate, Liquor Service Training
2023 - 2028
Completed ProServe Liquor Staff Training covering lawful and safe liquor service (Registration: 202304090139).
Vulcan Institute of Coffee Roasters
Certificate, Coffee Roasting
Completed coffee roasting training and received a certificate from Vulcan Institute of Coffee Roasters in 2018.
Professional Lyceum Metallrgical
Diploma, Computer Packages and IT
2014 - 2015
Completed training in computer packages and IT at the Professional Lyceum Metallrgical and received a diploma.
I-III Secondary School
Diploma, Secondary Education
2002 - 2013
Completed I-III secondary school education and received a diploma.
Availability
Location
Authorized to work in
Job categories
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