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Jenny Okolo

@jennyokolo

Enthusiastic customer-focused events and retail professional delivering reliable support.

Canada
Message

What I'm looking for

I seek roles combining customer service and event operations where I can support teams, enhance attendee experiences, and grow into greater coordination responsibilities.

I am an enthusiastic and reliable events and retail professional with hands-on experience supporting live events and retail operations in fast-paced settings. I consistently deliver high-quality guest services, maintain organized on-site operations, and meet sales targets while upholding brand standards.

My background includes coordinating and promoting social events, using project scheduling and analytics to increase participation, and executing outreach and visual merchandising to improve customer engagement. I have practical retail experience operating POS systems, handling cash accurately, and maintaining inventory and store presentation.

I work well under pressure, adapt quickly to changing needs, and collaborate effectively with teams to enhance attendee and customer experiences. I am committed to learning and growing in roles that combine customer service, event coordination, and operational support.

Experience

Work history, roles, and key accomplishments

WP

Social Event Coordinator

WUSC Student Refugee Program

Jul 2023 - Aug 2024 (1 year 1 month)

Planned and executed social events including scheduling, logistics, and budgeting, increased participation through promotional campaigns, and streamlined post-event debrief processes for continuous improvement.

EV

Event Staff

Eventology

Apr 2024 - Apr 2024 (0 months)

Supported event setup and guest coordination for a high-traffic event, maintaining safety and accessibility while adapting to changing on-site needs to ensure smooth operations.

Education

Degrees, certifications, and relevant coursework

Northern Alberta Institute of Technology logoNT

Northern Alberta Institute of Technology

IT Business Analysis

Studied IT Business Analysis at the Northern Alberta Institute of Technology focusing on business-IT alignment and analysis techniques.

Tech stack

Software and tools used professionally

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