Javier Jara
@javierjara
IT Services Analyst at McKinsey & Company who built operational dashboards and a validated data intake solution.
Costa RicaWhat I'm looking for
At McKinsey & Company, I gathered, modeled, and analyzed ServiceNow data to build centralized operational dashboards in Power BI, improving reporting accuracy and visibility.
I also developed an end-to-end data intake solution with built-in validation and cleaning rules that published structured datasets to ServiceNow and SharePoint. Using Snowflake and Tableau, I analyzed Help Desk data to identify trends and systemic issues.
Earlier at McKinsey & Company, I co-led Break-Fix workflow training and an enterprise workflow overhaul, and led user acceptance testing for ServiceNow user stories. At IBM, I coordinated critical incident response and provided Tier-1/Tier-2 troubleshooting for enterprise systems.
Experience
Work history, roles, and key accomplishments
Co-led cross-functional training on Break-Fix workflows and analyzed ServiceNow data to build Power BI dashboards. Handled telecom provisioning for Peru and Colombia offices and provided global troubleshooting.
Evaluated regional offices for automation readiness and led UAT for ServiceNow user stories. Engineered a centralized reporting system for IT assets and co-led an enterprise workflow overhaul.
Resolved high-complexity hardware and software incidents across enterprise devices, maintaining strict SLAs. Partnered with cross-functional teams to diagnose systemic issues and minimize disruptions.
Acted as Incident Coordinator during critical outages, collaborating with global teams to resolve major incidents. Delivered Tier-1/Tier-2 technical troubleshooting for enterprise systems and hardware.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Costa Rica
Bachelor's Degree, Systems Engineering
2020 -
Pursuing a Bachelor's Degree in Systems Engineering, currently in progress.
McKinsey & Company
Workshop, ITIL / PMP
2025 - 2025
Attended an ITIL / PMP Workshop in 2025.
MEP, C.T.P Jesús Ocaña Rojas
Mid-Level Networking Technician, Networking
2014 - 2016
Completed a Mid-Level Networking Technician program from 2014 to 2016.
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
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