At Amazon, I coordinate high-priority supply chain operations cases for the NA region, managing 70–100 cases daily and maintaining 95%+ on-time operational performance.
I work with cross-functional stakeholders to resolve time-sensitive requests, monitor operational milestones, and identify risks. Proactive communication and recovery planning helped reduce operational delays by 20%.
I also maintain workflow trackers, escalation records, and operational reports, and use Microsoft Excel to analyze trends and track key performance indicators. I was selected as 1 of 10 associates from a department of 500+ members for operational tool pilot testing and workflow improvement initiatives.
At TATA CONSULTANCY SERVICES, I managed high-volume operational workflows in BFSI, performing data validation, cross-system verification, and reporting quality checks. I achieved 130% productivity while maintaining quality and compliance standards.
