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Rangapur Raghu

@rangapurraghu

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Results-driven transportation specialist focused on last-mile logistics and quality optimization.

India

Message

What I'm looking for

I seek roles in logistics/operations that leverage data-driven process improvement, cross-functional leadership, and quality assurance to improve customer satisfaction and operational efficiency.

I am a Transportation Specialist with 4+ years of Amazon experience in last-mile logistics, process optimization, and quality assurance. I led pilot programs and SOP design adopted across multiple stations, diagnosed and resolved critical data capture issues, and consistently maintained 98%+ quality metrics while reducing operational defects by 10%.

I have hands-on experience analyzing high-volume customer and associate interactions, conducting root-cause analyses, training and leading teams, and maintaining internal dashboards and compliance reporting. I leverage SQL, Advanced Excel, Power BI and Tableau to drive data-driven solutions that improve delivery operations, routing, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Transportation Specialist

Current

Amazon

Dec 2022 - Present (2 years 10 months)

Led pilot to replace Road Entry Point with Parking Location Point, authored SOP adopted across stations and reduced operational defects by 10%; maintained 98%+ quality by analyzing 200+ support calls weekly and resolving data-capture issues.

SOP Development Root Cause Analysis Quality Management Carrier Coordination Dashboarding Address Validation Process Improvement

ML Data Associate

Amazon

May 2021 - Dec 2022 (1 year 7 months)

Analyzed and tagged high-volume warehouse video/image data to improve ML labeling accuracy and suggested UI changes that cut associate errors by 10%, while meeting SLA, productivity, and quality targets.

Video Analytics Data Analysis Productivity Optimization Internal Tools