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Kavin User

@kavinuser1

Transportation Specialist I at Amazon India Business Development Center resolving middle-mile transportation disruptions across Europe and other regions.

India

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What I'm looking for

I’m interested in shifting my career toward roles in fulfillment centers. I want to keep learning and growing in an organization, take on challenges, and progress toward managing teams and improving business operations.

At Amazon India Business Development Center, I work as a Transportation Specialist I supporting middle-mile transportation. I resolve issues raised through cases or tickets against SLAs, investigate disruptions, and record root causes and patterns.

I previously supported customer service at Amazon and worked in support and maintenance for a US healthcare and insurance web application at Cognizant Technology solutions. I also worked as a Quality Analyst at Global Auto components. I’m pursuing a Lean and Six Sigma Master Program through Simplilearn and hold a White Belt certification from Six Sigma Council.

Experience

Work history, roles, and key accomplishments

Current

Transportation Specialist I

Current

Amazon

Jun 2021 - Present (5 years 4 months)

Resolves transportation and logistics issues through case management, ensuring SLA compliance and handling live middle-mile operations. Supports backend operations, identifies root causes, and collaborates with vendors, carriers, and internal teams.

Transportation Logistics SLA Management Root Cause Analysis Stakeholder Management Middle Mile Case Management

Customer Support Associate

Amazon

Aug 2020 - Feb 2021 (6 months)

Provided customer support via phone, chat, and messaging during peak seasons, enhancing customer satisfaction by resolving inquiries. Supported India and North America operations.

Customer Support Phone Support Live Chat Conflict Resolution Customer Satisfaction

Quality Analyst

Global Auto Components

Jan 2017 - Dec 2018 (1 year 11 months)

Worked as a Quality Analyst at Global Auto Components, a subsidiary of Super Autoforge India Private Limited.

Support and Maintenance Role

Cognizant Technology Solutions

Jan 2016 - Dec 2017 (1 year 11 months)

Worked on a US healthcare and insurance web application project, providing support and maintenance by resolving tickets under SLA and following SOPs.

Support Maintenance SLA SOP流程设计 Healthcare Insurance

Education

Degrees, certifications, and relevant coursework

Simplilearn

Master Program, Lean and Six Sigma

Undergoing Lean and Six Sigma Master Program, which includes Green and Black belt certification and one industrial project. Certified white belt from Six Sigma council.