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@ys04

I create smooth, personalized travel experiences through customer service and operational coordination.

Spain
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What I'm looking for

I'm looking for an international, tourism-focused, dynamic environment where I can use my organization, customer service, and travel coordination experience to deliver an excellent customer experience.

I've supported travelers at Azulmarino and spent more than 13 years at eDreams ODIGEO in Barcelona, delivering personalized digital customer service in a high-volume international travel environment.

I resolve incidents, adapt communication to each customer's situation, and build trust throughout the travel experience. As a travel companion, I assisted clients during their journeys and helped ensure a positive, high-quality experience.

Earlier, at Coovaeco Turismo and Turismo Lago Traful – Lufthansa City Center, I designed tailored travel experiences, advised customers on destinations and itineraries, managed reservations, and provided sales and administrative support.

I'm fully available to begin a new professional stage, bringing over 20 years in tourism, strong organization, customer orientation, and a willingness to learn new digital tools and AI applications. I'm especially motivated by international, tourism-focused, dynamic environments where I can help deliver an excellent customer experience.

Experience

Work history, roles, and key accomplishments

eDreams ODIGEO logoEO

Atención al Cliente

eDreams ODIGEO

Jun 2008 - Oct 2021 (13 years 4 months)

Gestionó la comunicación con clientes a través de correo electrónico y plataformas digitales, ofreciendo soluciones personalizadas y manteniendo altos estándares de calidad y satisfacción.

CT

Asesora de Viajes y Ventas

Coovaeco Turismo

Jan 2005 - Dec 2008 (3 years 11 months)

Diseñó experiencias de viaje personalizadas y asesoró sobre destinos, itinerarios y servicios turísticos, desarrollando relaciones de confianza con los clientes.

TC

Asistente de Ventas y Atención al Cliente

Turismo Lago Traful – Lufthansa City Center

Jan 2004 - Dec 2005 (1 year 11 months)

Asesoró a clientes en la planificación y reserva de viajes, gestionó reservas y brindó soporte comercial y administrativo al equipo de ventas.

AZ

Acompañante de Viajes

Azulmarino

Apr 2026 - Present (5 months)

Acompañó y asistió a clientes durante su experiencia de viaje, ofreciendo atención personalizada y resolviendo incidencias durante el recorrido.

Education

Degrees, certifications, and relevant coursework

IB

Instituto Superior Manuel Belgrano

Técnico Superior en Turismo, Tourism

Completed a technical degree in Tourism and Travel Coordination.

AV

Academia Pablo Vázquez

Máster, Biodescodificación

2023 - 2024

Completed a Master's degree in Biodescodificación.

Tech stack

Software and tools used professionally

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