Open to opportunities

Yoshitha User

@yoshithay

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Personable software engineer with 5 years of client-focused experience.

United States

Message

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am a personable and enthusiastic software engineer with 5 years of experience in understanding client requirements and implementing tailored solutions. My journey has been marked by a commitment to not only meet but exceed customer expectations, generating over 600 new loyal customers each year through effective software implementation and relationship building.

Throughout my career, I have consistently maintained high standards of customer satisfaction, achieving a remarkable 98% positive feedback rate. My ability to foster trust and engagement with clients has been instrumental in my success, as I prioritize clear communication and transparency in all interactions. I have a proven track record of optimizing processes and enhancing data services, which has significantly contributed to my clients' operational efficiency and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

NexRep

Feb 2025 - Present (5 months)

Provided remote customer support for the NJ Personal Preference Program, assisting clients with inquiries about self-directed personal care services. Handled high volumes of inbound calls and emails with empathy and professionalism, maintaining adherence to program guidelines.

Customer Support CRM Tools Customer Satisfaction Quality Assurance Communication Problem Solving Client Relations

Associate Consultant

Capgemini

Jul 2021 - Present (4 years)

Collaborated with business users and business analysts to gather detailed requirements, ensuring alignment between business needs and technical solutions. Automated ETL processes to reduce turnaround times and enhance client satisfaction.

ETL Processes Query Optimization Client Communication Documentation Supply Chain Management Data Analytics Project Management

Software Engineer

Vertiv Inc

Aug 2020 - Present (4 years 11 months)

Coordinated with clients to understand data ingestion requirements and implemented solutions that met their needs efficiently. Developed client-focused documentation and reports on data ingestion processes, ensuring clear communication and transparency.

Data Ingestion Client Communication Troubleshooting Data Integration Relationship Management

Junior Software Engineer

GantaSoft

Jan 2018 - Present (7 years 6 months)

Developed and maintained strong relationships with clients by understanding their requirements and delivering tailored database solutions. Facilitated client meetings and presentations to review project progress, gather feedback, and adjust solutions as needed.

Databases Client Relationship Management QA Testing

Education

Degrees, certifications, and relevant coursework

BVRIT Hyderabad

Bachelor of Technology, Information Technology

Studied Information Technology, gaining foundational knowledge in software development, data management, and system analysis. Focused on understanding client requirements and implementing tailored solutions.