Devi User

Performed end-to-end ETL testing including data validation, transformation logic verification, and data integrity checks across source and target systems using SQL and Excel. Collaborated with developers and business analysts to identify data discrepancies, logged defects in JIRA, and contributed to improving data quality in reports and dashboards.

Provided real-time assistance to customers via chat for a leading U.S. banking client, resolving account-related issues, transaction inquiries, and service requests with high accuracy and professionalism. Ensured compliance with banking regulations and data privacy policies while delivering prompt, customer-centric solutions and maintaining high CSAT (Customer Satisfaction) scores.

Followed up with insurance companies in the U.S. to resolve denied or unpaid medical claims, ensuring timely reimbursement for healthcare providers. Reviewed patient account information, verified insurance eligibility, and documented call outcomes in compliance with HIPAA guidelines.

Reviewed and summarized U.S. patent documents for accuracy and classification. Supported legal teams with patent data analysis and documentation.

Pursued a Master of Business Administration with a specialization in International Business. Focused on global market strategies, cross-cultural management, and international trade policies.

Completed a Bachelor of Science in Information Technology. Gained foundational knowledge in IT principles, software development, and system management.