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Lokesh Kanagaraj

@lokeshkanagaraj

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Experienced IT professional specializing in software maintenance, support, and healthcare client services.

India

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What I'm looking for

I seek roles combining software maintenance/engineering with client-facing responsibilities, collaborative teams, and opportunities to improve processes and product quality.

I am an IT professional with over 5 years in software analysis, design, maintenance, manual testing, and support, complemented by 6+ years in healthcare voice/process operations. I combine technical delivery with strong process and client-facing experience.

I have worked across Retail and Insurance domains, developing and maintaining .NET, ASP.NET, Web API and C# solutions, and producing reports with SQL Server/SSRS.

In client-service roles I managed claims processes, EOBs, and coordinated with US healthcare providers and insurers to resolve denials and maintain accurate patient demographics.

I hold ITIL 4 Foundation certification, have prepared SRS, HLD, LLD and PMP documents, participated in audits, and collaborated with QA and cross-functional teams to improve product quality and operational efficiency.

Experience

Work history, roles, and key accomplishments

Senior Client Partner

Access Healthcare

May 2022 - Mar 2024 (1 year 10 months)

Managed anesthesiology support processes, tracked electronic and paper claims and EOBs, and resolved denied claims to improve claims accuracy and turnaround. Coordinated with US providers and insurers to maintain patient demographics and operational communication.

Claims Management EOB Reconciliation Process Improvement Client Communication Healthcare Operations

Client Service Executive

Oncospark Pvt Ltd

Mar 2018 - May 2022 (4 years 2 months)

Supported DME processes by tracking electronic and paper claims and EOBs, resolving denials, and maintaining patient demographic records to ensure timely claim processing and client satisfaction. Handled inbound/outbound communication with US healthcare providers and insurers.

DME client support

Senior Software Engineer

Interlace India Pvt Ltd

Dec 2008 - Mar 2014 (5 years 3 months)

Maintained and supported retail ERP and production-monitoring systems using C# and ASP.NET, led a team to deliver fixes and features, and produced SSRS reports that informed operations and reduced defects. Collaborated with QA to resolve Mantis-tracked issues and ensured reliable deployments.

C++ASP.NET SQL Server Web Services Team Leadership