Krishna Mohan

I am a detail-oriented and tech-savvy entry-level professional with a strong foundation in problem-solving and communication, developed through rigorous coursework in my Bachelor of Technology program. My adaptability and quick learning abilities have been instrumental in delivering excellent customer service in fast-paced, remote environments.

During my experience as a Remote Software Engineer, I successfully delivered prompt technical support to users, resolving 95% of inquiries via email and chat within 24 hours. I documented user issues and solutions in our internal CRM, ensuring accurate records for future reference. My collaboration with cross-functional teams to troubleshoot and resolve product issues has significantly enhanced customer satisfaction, and I take pride in my ability to communicate complex technical information clearly to non-technical users, improving their overall experience.