Open to opportunities

Debdutta Pramanik

@debduttapramanik

Message

Dedicated Customer Support Engineer with strong problem-solving skills.

India

Message

What I'm looking for

I am looking for a dynamic support team where I can contribute my technical expertise and grow professionally.

I am a highly organized and fast-learning individual with a background in computer engineering. With 1.5 years of experience as a Customer Support Engineer at Capgemini, I have honed my skills in providing technical assistance and solutions to clients. My role involved troubleshooting hardware and software issues, ensuring timely resolution, and maintaining high customer satisfaction.

In my previous position, I excelled at communicating technical concepts to diverse audiences, both technical and non-technical. I collaborated with cross-functional teams to enhance product development based on customer feedback, and I contributed to the creation of a comprehensive knowledge base for internal and external use. My commitment to delivering exceptional customer service and my ability to work independently make me a valuable asset to any support team.

Experience

Work history, roles, and key accomplishments

Associate Customer Support Engineer

Capgemini

Nov 2022 - May 2024 (1 year 6 months)

Dedicated Customer Support Engineer with 1.5 years of experience providing technical assistance and solutions to clients. Skilled in troubleshooting hardware and software issues, ensuring timely resolution, and delivering excellent customer satisfaction. Communicates technical concepts effectively to diverse audiences.

Technical Support Troubleshooting Customer Service CRM Systems Communication Skills Problem Solving Team Collaboration Documentation Java

L4 Language Interpreter

DATAMARK, Inc.

Aug 2023 - Nov 2023 (3 months)

Delivered high-quality interpretation services for DATAMARK’s global clientele, facilitating real-time, accurate interpretation of complex information across various industries. Maintained confidentiality and professionalism while exceeding client expectations.

Interpreters English Communication Skills Confidentiality

Education

Degrees, certifications, and relevant coursework

Techno India Group

Computer Science

2018 -

Activities and societies: Participated in annual sports events.

Completed schooling in Computer Science till 12th standard. Engaged in various extracurricular activities.

B. D. Memorial International

2016 -

Grade: CGPA 7.0

Activities and societies: Got 2nd in Inter-school Tug-of-war competition, participated in Inter-school Mime competition, and annual sports and cultural events.

Completed schooling till 10th standard with a CGPA of 7.0 (66.5%). Involved in various competitions and events.

Future Institute of Technology

Bachelor of Technology, Computer Science and Engineering

2018 - 2022

Grade: CGPA 8.70

Activities and societies: Participated in sports organized in college, Specto Debate, Django and API Development Workshop, and a webinar on 'Sorrow-Depression-Joy'.

Completed a Bachelor of Technology (Hons.) in Computer Science and Engineering with a CGPA of 8.70. Participated in various college activities including sports and workshops.