Yoshi Andosoglu
@yoshiandosoglu
Senior technical trainer and writer who creates clear manuals and effective training programs.
What I'm looking for
I am a Senior Technical Trainer and Writer with extensive field and engineering experience creating operation, maintenance, revenue, and training documentation for large transportation and transit customers. I combine hands-on device teardown, mechanical reassembly, and SME collaboration to produce accurate, usable manuals and instructional videos that reduce troubleshooting time and improve customer outcomes.
My background includes Tier 2 wireless network support, field project management, and cradle-to-grave support of mobile video surveillance systems, managing multi-phase fleet upgrades and server/network installations. I consistently maintain high customer satisfaction—over 90%—and have authored documentation and delivered train-the-trainer programs for major accounts such as MTA/OMNY, PATH, MBTA, Clipper, CHP, and Walt Disney World.
I am skilled in curriculum development, document management, and training delivery using tools like MS Word, SharePoint, Jira, MS PowerPoint, MS Visio, SAP, PLM, and Adobe Premiere Pro. I bring a pragmatic, detail-oriented approach to documentation and training, prioritizing clarity, accuracy, and on-time delivery under tight deadlines.
Experience
Work history, roles, and key accomplishments
Authored operation, maintenance, and training manuals and delivered in-person and remote train-the-trainer programs, reducing IT troubleshooting time and maintaining >90% customer satisfaction for major US accounts.
Wireless Network Engineer
Safe Fleet
Apr 2019 - Nov 2020 (1 year 7 months)
Provided Tier 2 support for wireless networks and performed equipment installations and remote/on-site server and network support, documenting issues in Salesforce to improve uptime and client relationships.
Field Project Manager
Safe Fleet
Jun 2014 - Nov 2020 (6 years 5 months)
Managed multi-site surveillance and upgrade projects across the US, defining resources and leading teams to deliver projects on time and on budget while maximizing system uptime.
Lineman
San Diego Trolley Incorporated
Dec 2012 - May 2014 (1 year 5 months)
Diagnosed and repaired electrical and mechanical issues on Siemens trolleys, performed dynamic track testing, and supported special wiring and corrective campaigns to maintain vehicle reliability.
Education
Degrees, certifications, and relevant coursework
Embry-Riddle Aeronautical University
Bachelor of Science, Aerospace Studies
Bachelor of Science in Aerospace Studies with minors in Aircraft Accident Investigation, Aviation Weather, and Psychology.
Availability
Location
Authorized to work in
Job categories
Skills
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