Yoshi Andosoglu

I am a Senior Technical Trainer and Writer with extensive field and engineering experience creating operation, maintenance, revenue, and training documentation for large transportation and transit customers. I combine hands-on device teardown, mechanical reassembly, and SME collaboration to produce accurate, usable manuals and instructional videos that reduce troubleshooting time and improve customer outcomes.

My background includes Tier 2 wireless network support, field project management, and cradle-to-grave support of mobile video surveillance systems, managing multi-phase fleet upgrades and server/network installations. I consistently maintain high customer satisfaction—over 90%—and have authored documentation and delivered train-the-trainer programs for major accounts such as MTA/OMNY, PATH, MBTA, Clipper, CHP, and Walt Disney World.

I am skilled in curriculum development, document management, and training delivery using tools like MS Word, SharePoint, Jira, MS PowerPoint, MS Visio, SAP, PLM, and Adobe Premiere Pro. I bring a pragmatic, detail-oriented approach to documentation and training, prioritizing clarity, accuracy, and on-time delivery under tight deadlines.