At Liebherr Mining Equipment, I develop and maintain structured technical documentation for mining equipment. I turn engineering information, CAD data, and subject matter expertise into step-by-step service, maintenance, and operational procedures.
I use DITA/XML authoring tools to create and revise publications, interpret equipment models, and prepare formatted technical content. My work also includes safety-critical instructions and content managed for reuse and revision.
At Hampton Roads Transit, I developed maintenance procedures, SOPs, qualification standards, and training materials for transit maintenance personnel. I researched technical manuals and schematics, then worked with technicians and SMEs to validate the content.
Earlier, I worked as a Bus Maintenance Supervisor and Diesel Technician, and authored maintenance guidance and training materials in the United States Army. I trained more than 100 personnel and led maintenance teams responsible for more than 500 vehicles while maintaining a 99% equipment readiness rate.
