At Ticketmaster, I build and maintain GitLab CI/CD pipelines, containerise applications with Docker, and orchestrate Kubernetes deployments. I also administer Jira projects at scale and lead P1/P2 incident coordination, post-mortems, and reliability reporting.
Previously at Infosys supporting Charter Communications, I built Datadog and ELK Stack monitoring dashboards and reduced system downtime by 40% through log, metric, and trace analysis. I’ve also developed runbooks, managed SLA-driven incidents, and improved Jira and Confluence workflows for cross-functional teams.
