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Pradeep Sriram

@pradeepsriram

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Passionate Incident Manager with 5+ years of experience in leadership.

India

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What I'm looking for

I seek a dynamic role where I can lead incident management teams and drive process improvements.

I am a dedicated Incident Manager with over 5 years of experience leading cross-functional incident response teams. My expertise lies in translating complex technical jargon into clear, actionable communications, ensuring swift and efficient incident resolution. With a total of 18 years in the IT industry, I have honed my skills in Operations, Incident Management, Change Management, and Problem Management, always prioritizing exceptional customer service.

Currently, I am part of the Incident Management Team at Xperi Inc, where I take charge during incidents, coordinating with response teams and keeping stakeholders informed throughout the process. My previous roles have equipped me with a robust understanding of incident analysis, resource management, and communication strategies, allowing me to implement preventative measures and improve overall incident management processes.

Experience

Work history, roles, and key accomplishments

Current

Incident Manager

Current

Xperi Inc

Oct 2024 - Present (7 months)

Led overall incident response, coordinating teams and communicating status to stakeholders. Investigated root causes, diagnosed issues, and documented findings. Managed escalations, allocated resources, and maintained communication channels during critical incidents.

Incident Management Resource Management Stakeholder Management Root Cause Analysis Escalation Management ServiceNow Splunk PagerDuty

Incident Management Team Lead

HCL Technologies Limited

Nov 2019 - Sep 2024 (4 years 10 months)

Managed a team of 28 people as an Incident Management Team Lead. Was responsible for Service Level Agreements, Operation Level Agreements, and the resolution process. Ensured knowledge management and adherence to procedure and service standards for business excellence.

Incident Management Team Leadership Operational Level Agreements Knowledge Management Operational Excellence

Incident Lead

Adecco | TiVo Tech Pvt Ltd

Aug 2019 - Nov 2019 (3 months)

Supported daily operations as an Incident Lead. Managed incident resolution and problem identification. Assisted with general operational tasks.

Incident Management Support Operations Customer Service

Technical Architect

Blue Yonder

May 2011 - Aug 2019 (8 years 3 months)

Worked as a Technical Architect, managing a team of 15 people. Supported Linux, AIX, and AS400 environments and managed day-to-day infrastructure operations. Participated in the ISO 27001 audit and was responsible for inventory, vendor management, and customer feedback.

Technical Architecture Team Management Linux AS 400 Infrastructure Operations ISO 27001 Vendor Management Customer Feedback

AS400 System Administrator

Fabergent Technologies

Feb 2008 - May 2011 (3 years 3 months)

Administered AS400 environments on a daily basis. Managed production data jobs and handled data backups for production and test environments. Ensured smooth operation of the AS400 systems.

AS400 system Data Backup System Administration Operations

System Operations Specialist

IBM Global Services India Pvt Ltd

Oct 2006 - Jan 2008 (1 year 3 months)

Worked as a System Operations Specialist focusing on IBM iSeries environments. Performed system operations tasks and maintenance. Supported the iSeries infrastructure.

Operations Maintenance System Administration Technical Support