Pradeep Sriram

Led overall incident response, coordinating teams and communicating status to stakeholders. Investigated root causes, diagnosed issues, and documented findings. Managed escalations, allocated resources, and maintained communication channels during critical incidents.

Managed a team of 28 people as an Incident Management Team Lead. Was responsible for Service Level Agreements, Operation Level Agreements, and the resolution process. Ensured knowledge management and adherence to procedure and service standards for business excellence.

Supported daily operations as an Incident Lead. Managed incident resolution and problem identification. Assisted with general operational tasks.

Worked as a Technical Architect, managing a team of 15 people. Supported Linux, AIX, and AS400 environments and managed day-to-day infrastructure operations. Participated in the ISO 27001 audit and was responsible for inventory, vendor management, and customer feedback.

Administered AS400 environments on a daily basis. Managed production data jobs and handled data backups for production and test environments. Ensured smooth operation of the AS400 systems.

Worked as a System Operations Specialist focusing on IBM iSeries environments. Performed system operations tasks and maintenance. Supported the iSeries infrastructure.