yonatan samuel
@yonatansamuel
I resolve end-user IT issues across Windows, SaaS, remote support, and AV systems.
EthiopiaWhat I'm looking for
I provide user-focused IT support across Windows OS, SaaS diagnostic workflows, ITSM ticketing, and remote troubleshooting. I document incidents accurately, manage priority queues, and use clear escalation paths to drive timely resolution.
I'm experienced with RDP, VNC, SCCM, Active Directory workflows, IP diagnostics, printer integration, and conference room technology including Microsoft Teams, Zoom, and Webex. I bring patience, empathy, and resourcefulness when supporting both technical and non-technical users.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Help Desk & Service Desk Analyst
IT Support Specialist experienced in operational troubleshooting, ITSM ticketing platforms, remote support tools, and multi-channel user assistance. Proven track record in Windows OS, SaaS diagnostic workflows, and conference room technology.
Education
Degrees, certifications, and relevant coursework
Addis Ababa University
Bachelor's Degree, Business Management
Pursued a Bachelor's degree in Business Management with a focus on operational workflows, management information systems, and systems optimization.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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