Open to opportunities

Mulugeta Ashango

@mulugetaashango

Message

I am an IT technical support specialist with 7+ years.

Ethiopia

Message

What I'm looking for

I am seeking a hands-on IT support or systems role in a collaborative company where I can apply networking, collaboration tools, and automation skills to improve uptime, streamline processes, and grow into broader systems or network engineering responsibilities.

I am an IT technical support specialist with over seven years ensuring IT systems run reliably and securely. I excel at root-cause analysis, rapid incident resolution, and building productive relationships with colleagues.

I have hands-on experience configuring VLANs for CCTV, deploying 10+ Wi-Fi access points, administering Microsoft Teams, SharePoint, and Exchange, and supporting Cisco collaboration devices like DX80 and SX10. I automated repetitive tasks with Windows scripts and consistently met ServiceNow SLAs, achieving 99% of targets.

I hold certifications including CCNA, Microsoft Azure Fundamentals, and Cybersecurity Essentials, and I am fluent in Amharic and English. I seek opportunities to apply my networking and systems expertise to improve uptime, streamline processes, and take on broader technical responsibilities.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Support Specialist

Current

Tal Garment Manufacturing PLC

Jan 2019 - Present (6 years 7 months)

Configured VLAN for CCTV cameras and over 10 Wi-Fi access points in dorms and new buildings. Provided video conference support for various platforms and automated repetitive tasks using Windows scripts.

Exchange Administration VLAN switching Wi Fi access point configurations Microsoft Teams SharePoint Windows Scripting Cisco Collaboration Tools Video Conference Support ServiceNow

Senior System Administrator

Tabor Ceramic Products S.C.

Jan 2018 - Present (7 years 7 months)

Performed server administration tasks, including user/group administration, security permissions, and group policies. Monitored data center health using management tools and responded to hardware issues.

Server Administration Server administration Group Policy Security Permissions Data Center Monitoring Hardware Troubleshooting Network Administration

IT Engineer

Huawei Technologies PLC

Jan 2017 - Present (8 years 7 months)

Provided technical support to over three hundred users and performed clean installations of operating systems on more than 1000 computers using business desktop deployment. Configured wireless access points.

Technical Support Business Desktop Deployment Printer Troubleshooting

Drive Test Engineer

Huawei Technologies PLC

Nov 2014 - Present (10 years 9 months)

Demonstrated expertise in PC hardware, printers, and file systems troubleshooting on both physical and remote devices. Effectively communicated technical issues to others.

Printer Troubleshooting Technical Communication