helen demoz
@helendemoz
I keep IT systems stable, secure, and productive for users.
EthiopiaWhat I'm looking for
At INKOMOKO Ethiopia, I manage IT service requests, provision and deprovision accounts across Microsoft 365, Google Workspace, ERP, CRM, cloud, VPN, Slack, and Moodle systems, and deploy secure staff devices.
I support in-office and field-based teams, troubleshoot ERP, CRM, financial, and internal applications, and provide training on company technologies, cybersecurity awareness, and IT best practices. I also plan, test, and implement software upgrades and patches while maintaining an up-to-date service desk knowledge base.
Previously, I maintained devices, networks, and database systems, tested software features before deployment, created written and video ERP documentation, and improved software performance through troubleshooting and error correction.
Experience
Work history, roles, and key accomplishments
Manage and respond to IT requests using the IT Service Desk management tool in accordance with defined SLAs. Provision and deprovision user accounts across systems, configure and deploy staff laptops, and provide user training on company technologies.
Education
Degrees, certifications, and relevant coursework
Lunar International College
Master of Project Management, Project Management
2022 - 2024
Pursued a Master of Project Management degree, enhancing skills in project planning and execution.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Website
inkomoko.comJob categories
Skills
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