Adisu Ketema
@adisuketema
IT Officer at Jhpiego Ethiopia supporting Microsoft 365, Azure AD, cybersecurity, and end users.
EthiopiaWhat I'm looking for
At Jhpiego Ethiopia, I support staff with hardware, software, network, and account issues, and manage user accounts on Microsoft Azure AD. I also provide support for Microsoft 365 solutions, Power BI, Zoom, and QuickBooks.
As an IT Assistant at Jhpiego Ethiopia, I provided onsite and remote helpdesk support, helped maintain cybersecurity practices, and supported end-user training and equipment procurement.
At Habesha Breweries S.C, I supported sales systems and users, delivered training on CMS, CRM, and C4C, and analyzed sales data from C4C. My earlier IT roles included computer and network support, maintenance, and administration.
Experience
Work history, roles, and key accomplishments
Installed and configured hardware and software systems, provided technical support, managed user accounts on Azure AD, and ensured cybersecurity compliance.
Provided IT support including hardware and software installation, troubleshooting, user account management, and training for end users.
Customer Sales Representative II
Habesha Breweries S.C
Feb 2021 - Feb 2022 (11 months)
Used CRM to manage outlets, analyzed sales data, communicated with customers, and conducted training for sales crew.
Sales System Coordinator
Habesha Breweries S.C
Jul 2018 - Feb 2021 (2 years 7 months)
Prepared devices, installed software, conducted training on CMS, CRM, and C4C, analyzed sales data, and provided technical support to end users.
Sales System Support
Habesha Breweries S.C
Jul 2016 - Dec 2017 (1 year 5 months)
Prepared and maintained devices, installed software, conducted training, analyzed sales data, and provided technical support to end users.
Information Technology Officer
Ramada Addis Hotel
Jan 2016 - Jun 2016 (5 months)
Installed and configured IT systems, administered networks, supervised projects, and provided technical support.
IT Administrator
Washington Hotel
Apr 2015 - Jan 2016 (9 months)
Managed IT systems, performed network administration, set up security measures, and provided technical support.
Junior ICT Specialist
Business Continuity Service PLC
Jan 2013 - Apr 2014 (1 year 3 months)
Provided end-user support, joined laptops to domain, deployed drive images, and led the team.
IT Specialist
Desalegn Hotel
Aug 2011 - Nov 2012 (1 year 3 months)
Installed and configured IT systems, maintained equipment, managed databases, and provided technical support.
IT Specialist
BT Business Center
Jan 2010 - Sep 2010 (8 months)
Provided maintenance services for computers, installed and configured networks and software, and sold computers.
Education
Degrees, certifications, and relevant coursework
E-Learning
Certificate, IT Service Management
2023 - 2023
Completed ITIL & Change Management training via E-Learning in 2023.
E-Learning
Certificate, Microsoft Office 365
2023 - 2023
Completed Microsoft Office 365 Admin training via E-Learning in 2023.
E-Learning
Certificate, Microsoft Office 365
2023 - 2023
Completed Microsoft Office 365 End User training via E-Learning in 2023.
Yardstick International College
Master of Business Administration, Business Administration
2021 - 2022
Pursued a Master of Business Administration degree from Yardstick International College from 2021 to 2022.
Techno Brain
Certificate, Microsoft Office
2017 - 2017
Completed Microsoft Office Excel 2013 training at Techno Brain in 2017.
Center for Creative Leadership
Certificate, Leadership
2017 - 2017
Completed Personal Leadership Training at the Center for Creative Leadership in 2017.
Satcom Institute of Technology
Certificate, Office Machine Maintenance
2015 - 2015
Completed training in Office Machine Maintenance at Satcom Institute of Technology in 2015.
New Horizons Computer Learning Center
CCNA, Networking
2014 - 2014
Completed CCNA Routing & Switching training at New Horizons Computer Learning Center in 2014.
Addis Ababa University
Bachelor of Science, ICT
2006 - 2010
Earned a Bachelor of Science in ICT from Addis Ababa University from 2006 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Social media
Job categories
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