Simon Aynalem
@simonaynalem
IT Support Technician who troubleshoots Windows, hardware, and networks to deliver fast helpdesk support.
EthiopiaWhat I'm looking for
I’m an ICT Support Technician with hands-on experience in end-user IT support, system troubleshooting, and basic network administration. I provide technical assistance for software, hardware, and connectivity issues, working confidently with non-technical users.
Since 2021, I’ve worked as a Freelance IT Support Technician, installing Windows and applications, resolving login and system access issues, and fixing internet and network problems. I also handle printer and peripheral setup, and support users with Microsoft Office to keep them productive.
I bring structured problem solving with first-line IT support, incident logging and tracking, and remote troubleshooting. I’m seeking an IT Support Officer role in a structured helpdesk environment where I can deliver reliable support through phone, remote tools, and clear escalation awareness.
Experience
Work history, roles, and key accomplishments
Freelance IT Support Technician
Freelance
Jan 2021 - Present (5 years 4 months)
Provided first-line IT support for hardware, software, and connectivity issues, including Windows installation, troubleshooting, and application support. Handled incident logging concepts and resolved user access, internet, printer, and Microsoft Office problems via phone and remote/basic troubleshooting.
Education
Degrees, certifications, and relevant coursework
Sheba University College
Diploma in ICT, ICT
Completed a Diploma in ICT at Sheba University College in 2021.
Availability
Location
EthiopiaAuthorized to work in
Job categories
Skills
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