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@tusharpawar
Multilingual customer service professional with CRM expertise and strong complaint-resolution skills.
I am a multilingual customer service professional with extensive experience delivering frontline support and technical assistance across phone, email, and in-person channels.
I have led customer support teams, managed escalations, and used CRM systems to track and resolve client requests, achieving consistent issue resolution and timely reporting.
My technical background includes desktop support, hardware and software troubleshooting, and operational duties such as shift transaction reconciliation and gate operations.
I bring process-oriented thinking, accountability, and strong team collaboration to roles where exceptional customer experience and operational discipline are priorities.
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Work history, roles, and key accomplishments
Arham Computers
Jan 2025 - Present (10 months)
Managed customer queries, complaints, and refunds via phone, email, and in-person while operating shift logs and preparing end-of-day transaction reports; provided technical support and hardware/software issue resolution.
Innove Source Pvt. Ltd
Jan 2019 - Dec 2024 (5 years 11 months)
Led a multilingual customer service team across multiple channels using CRM systems to address client requests, handle escalations, and deliver timely resolutions from 2019–2024.
Ace Computers
Jan 2014 - Dec 2019 (5 years 11 months)
Provided desktop support and frontline technical assistance, resolving user issues and actively assisting clients requiring special help to maintain operational continuity.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
Bachelor of Commerce from the University of Mumbai focusing on commerce subjects and foundational business principles.
Software and tools used professionally
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