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Tushar PawarTP
Open to opportunities

Tushar Pawar

@tusharpawar

Multilingual customer service professional with CRM expertise and strong complaint-resolution skills.

India
Message

What I'm looking for

I seek a customer-focused role where I can apply multilingual communication, CRM expertise, and process-driven leadership to improve service outcomes.

I am a multilingual customer service professional with extensive experience delivering frontline support and technical assistance across phone, email, and in-person channels.

I have led customer support teams, managed escalations, and used CRM systems to track and resolve client requests, achieving consistent issue resolution and timely reporting.

My technical background includes desktop support, hardware and software troubleshooting, and operational duties such as shift transaction reconciliation and gate operations.

I bring process-oriented thinking, accountability, and strong team collaboration to roles where exceptional customer experience and operational discipline are priorities.

Experience

Work history, roles, and key accomplishments

AC
Current

Customer Support Associate

Arham Computers

Jan 2025 - Present (9 months)

Managed customer queries, complaints, and refunds via phone, email, and in-person while operating shift logs and preparing end-of-day transaction reports; provided technical support and hardware/software issue resolution.

AC

System Administrator

Ace Computers

Jan 2014 - Dec 2019 (5 years 11 months)

Provided desktop support and frontline technical assistance, resolving user issues and actively assisting clients requiring special help to maintain operational continuity.

Education

Degrees, certifications, and relevant coursework

University of Mumbai logoUM

University of Mumbai

Bachelor of Commerce, Commerce

Bachelor of Commerce from the University of Mumbai focusing on commerce subjects and foundational business principles.

Tech stack

Software and tools used professionally

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Tushar Pawar - Customer Support Associate - Arham Computers | Himalayas