Diana Christian

Managing customer service and driving sales and sales team while handling client communication, reporting, and healthcare operations to improve service efficiency and revenue.

Managed US-process customer service operations including client communications, reporting, mentoring teams, and implementing SOPs to maintain service quality.

Led service delivery for US-process accounts, handling escalations, SLAs, audits, client meetings, and training to improve resolution rates and maintain SLAs.

Handled US customer queries and telecom support for home warranty processes, managed bank disputes, voicemails, and supported recruitment to maintain high first-contact resolution.

Managed communications, distributor coordination, renewals outreach, marketing collateral, tender preparation, and administrative tasks to support business operations.

Supervised support staff, handled walk-in customers and vendors, managed pantry and housekeeping inventories, and organized events to improve office operations and client experience.

Handled outbound customer support and escalations, coordinated across teams to resolve issues, and achieved sales conversions of Rs. 12 lakhs in one month with an 18-20% conversion rate.

Managed nine banquet halls and a team of 27, coordinated client requirements for weddings and corporate events, and trained new hospitality graduates to ensure event quality.

Coordinated Sunday brunch operations including menu planning and venue readiness to ensure guest satisfaction and smooth service delivery.

Handled inbound customer support calls, providing issue resolution and maintaining service quality for a large contact centre operation.

Grade: 64.00%

Completed H.S.C. with 64.00% under the Gujarat State Board in 2009.

Grade: 61.00%

Completed S.S.C. with 61.00% under the Gujarat State Board in 2007.