Open to opportunities

Nikhil Sharma

@nikhilsharma10

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Operations and Client Success leader driving pre-opening excellence and VIP service.

India

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What I'm looking for

I seek roles in Executive Assistance, Operations, or Client Success with global scope, opportunities to lead pre-opening or process improvements, and a collaborative culture that values high-touch client service and staff development.

I am an Operations & Client Success professional with 5+ years supporting executives, managing high-value clients, and leading teams across luxury hospitality and corporate environments. I have led pre-opening setups, developed SOPs, implemented systems like Opera PMS, and trained front-office teams to deliver consistent, high-touch service.

I specialize in executive assistance, process and operations management, CRM and cloud PMS usage, and complex travel/logistics coordination. I am adaptable, recognized for leadership under pressure, and open to global Executive Assistance, Operations, Consulting, or Client Success opportunities.

Experience

Work history, roles, and key accomplishments

Duty Manager

IHCL – SeleQtions

Apr 2024 - Nov 2024 (7 months)

Oversaw daily operations and supported senior leadership during pre-opening of a luxury property; trained and managed front-office staff and established operational processes, documentation, and reporting systems from scratch.

SOP Development Staff Training CRM PMS (Opera)Reporting Client Relations

Front Office Executive

Suján The Serai

Jan 2023 - Apr 2024 (1 year 3 months)

Directed front-office operations and cross-department coordination to enhance guest experience, managed logistics and travel for premium clientele, and developed guest engagement strategies that improved return visits.

Travel Coordination Client Relations Team Coordination

Front Office Executive

JW Marriott

Aug 2022 - Nov 2022 (3 months)

Supported hotel operations as escalation point for client concerns, achieving a 100% resolution rate within SLA, and trained new staff to standardize departmental processes.

Guest Relations Staff Training SLA Process Standardization

Guest Service Associate

Raffles Udaipur

Nov 2021 - Aug 2022 (9 months)

Assisted in pre-opening activities including system implementation and SOP setup while coordinating guest services, travel requests, and VIP requirements to ensure high-touch service delivery.

Pre Opening Support Guest Service VIP Travel Coordination Client Communication

Guest Services Associate

ITC Hotels

Jul 2019 - Sep 2021 (2 years 2 months)

Managed guest relations and executive-level assistance for premium clients; contributed to pre-opening setup and Opera PMS implementation and defined operational workflows.

Guest Relations Executive Assistance Opera PMS Workflows VIP Service

Education

Degrees, certifications, and relevant coursework

Frankfinn Institute

Diploma in Hospitality, Travel & Customer Service, Hospitality, Travel & Customer Service

Completed a Diploma in Hospitality, Travel & Customer Service and studied up to the 2nd semester in the Non-Medical stream before pursuing vocational specialization.