PKPratik Keni
@pratikkeni
Customer Success and Operations specialist driving client satisfaction and streamlined SaaS and hospitality operations.
IndiaWhat I'm looking for
I am a Client Relationship and Operations professional with over 5 years of experience across customer success, business development, and operational support in hospitality and healthcare SaaS environments.
I have supported senior leadership as an Executive Assistant while delivering 30+ product demos monthly and resolving 50+ client escalations with a 90% satisfaction rate.
My background includes designing SOPs, leading staff training, managing event logistics for 200+ guests, and improving repeat business by 40% through relationship building and service quality improvements.
I am skilled in CRM tools (Zoho and other SaaS platforms), Excel and Google Sheets reporting, cross-functional coordination, and technical troubleshooting to ensure smooth client onboarding and retention.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Welcome Cure
May 2024 - Jul 2025 (1 year 2 months)
Supported the Managing Director with scheduling and confidential communication while delivering 30+ product demos monthly to improve onboarding efficiency by 25% and resolving 50+ client escalations with a 90% satisfaction rate.
Manager
Ekadanta Amrutulya Tea House
Oct 2020 - May 2023 (2 years 7 months)
Led operations, SOP design, staff training and vendor negotiations, building long-term client relationships that drove 40% repeat business and improved service quality.
Event Operations Specialist
KHS Holidays
May 2022 - Mar 2023 (10 months)
Managed logistics for 200+ guests across 5+ corporate events with zero escalations and delivered end-to-end operational support for successful event execution.
Operations & Client Support Executive
BookEventz
Feb 2020 - Oct 2020 (8 months)
Acted as primary client contact for event requirements and vendor coordination, managing 100+ vendor interactions and achieving a 95% event success rate through timely communication.
Assistant Manager
Lush International
Jul 2015 - Dec 2019 (4 years 5 months)
Supervised daily operations and staff, conducted audits and compliance checks, and improved customer satisfaction through prompt complaint resolution and process improvements.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Bachelor of Science, Hospitality Administration & Management
2013 -
Completed Bachelor of Science in Hospitality Administration & Management through IGNOU beginning in 2013.
R. A. Podar College of Commerce
High School Diploma, Commerce, Mathematics, Statistics
Completed High School Diploma with focus on Commerce, Mathematics, and Statistics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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