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Yogananda Naidu

@yoganandanaidu

ServiceNow Developer at Revature Consultancy Services, developing Brightspeed CPQ order workflows and REST integrations.

India

Message

At Revature Consultancy Services, I develop and enhance components of a custom ServiceNow CPQ application for Brightspeed. I implement order-workflow business logic and validations, and support REST integrations using REST Messages and JSON payloads.

I also supported ServiceNow FSM development for field service operations, including technician scheduling and dispatching. My work has included developing workflow enhancements, testing changes, troubleshooting defects, and supporting deployments.

Experience

Work history, roles, and key accomplishments

Current

Trainee Software Engineer

Current

Revature Consultancy Services Pvt Ltd.

Dec 2025 - Present (10 months)

Develop and enhance components of a custom ServiceNow CPQ application for client Brightspeed based on business requirements. Implement business logic using JavaScript, GlideRecord, Script Includes, and Business Rules.

ServiceNow JavaScript Glide Record Script Includes Business Rules Flow Designer REST Integration JSON Postman Agile Scrum Functional Testing Regression Testing

Intern

Revature Consultancy Services Pvt Ltd.

Aug 2025 - Dec 2025 (4 months)

Supported ServiceNow FSM development for field service, technician scheduling, dispatching, and workforce management. Collaborated with the team on developing Business Rules, Client Scripts, Script Includes, and Flow Designer enhancements.

ServiceNow Field Service Management Business Rules Client Script Script Includes Flow Designer Integration

Advisor

[24]7.ai

May 2025 - Aug 2025 (3 months)

Used structured case management processes to handle customer requests, issues, and service-related cases through defined workflows. Analyzed and categorized cases based on issue type, priority, and business requirements.

Case Management Root Cause Analysis Customer Support

Digital Interaction Advisor

[24]7.ai

Oct 2023 - Jan 2024 (3 months)

Managed customer cases and service requests through digital interaction channels, following structured case-management workflows. Gathered and validated required information while analyzing customer issues for appropriate resolution.

Case Management Customer Support Digital Channels