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Venkat Vegendla

@venkatvegendla

ServiceNow Developer at IBM supporting Shell, customizing Incident forms and implementing client scripts and business rules.

India

Message

At IBM, I support Shell's ITSM and Incident Management workflows, handling ticket creation, categorization, tracking, and resolution.

I create and test ServiceNow client scripts for onLoad, onChange, and onSubmit scenarios. I use GlideForm to manage field visibility, mandatory and read-only states, and validation.

In my ServiceNow Incident Management customization project, I customized forms and implemented business rules for conditional record processing. I also have foundational SAP BW/4HANA knowledge and hold ServiceNow CSA and CAD certifications.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Administration & Development

Current

IBM

Mar 2025 - Present (1 year 7 months)

Handle ITSM and Incident Management workflows for a global client, including ticket creation, categorization, tracking, and resolution. Create and test Client Scripts for onLoad, onChange, and onSubmit scenarios, and develop Business Rules for server-side logic.

ServiceNow ITSM Incident Management Client Script Business Rules GlideForm JavaScript HTML CSS SQL

SAP BW/4HANA Project Exposure

IBM

Acquired foundational knowledge of SAP BW/4HANA and data warehousing within an enterprise client environment. Collaborated with support teams to follow structured operational processes for incident handling.

SAP BW 4HANA Data Warehouse Incident Handling