Open to opportunities

Tiara Smith

@tiarasmith1

Message

Talented professional seeking to contribute as a reliable specialist.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and organized professional with a strong work ethic and a passion for providing exceptional service. My experience spans various roles, including Medical Claims Specialist and Resolution Specialist, where I honed my skills in customer service, compliance, and problem-solving. I thrive in fast-paced environments and am committed to helping others navigate complex systems.

During my tenure at Everise, I successfully verified insurance information and assisted members in accessing their benefits, demonstrating my ability to handle sensitive information with care. At Walmart, I showcased my attention to detail by ensuring compliance with company policies, directly impacting the quality of service provided to sellers. My background in catering and customer service has further equipped me with the skills to manage client relationships effectively and deliver high-quality results.

Experience

Work history, roles, and key accomplishments

Medical Claims Specialist

Everise

Nov 2024 - Apr 2025 (5 months)

Verified members' insurance information and assisted them in accessing benefits and placing online orders. Activated and ordered new extra benefits cards, troubleshooting issues with insurance information and benefit usage.

Customer Service Troubleshooting Data Entry Order Processing Benefits Administration Problem Solving

Resolution Specialist

Walmart Inc.

Oct 2022 - Jun 2024 (1 year 8 months)

Reviewed seller cases to identify errors in item publishing and ensured compliance with company policy. Approved items matching policy standards and transferred necessary items for further assistance, directly contacting sellers regarding unpublishing decisions.

Compliance Customer Service Data Analysis Problem Solving Communication Quality Assurance

Catering Associate

La Madeleine

Aug 2021 - Oct 2022 (1 year 2 months)

Managed catering orders for large companies, ensuring efficient and high-quality preparation. Delivered and set up catering orders with a clean display, assisting clients with order decisions and informing them about company offerings.

Customer Service Communication Sales

Dietary Aide

Grady Memorial Hospital

Nov 2019 - Aug 2021 (1 year 9 months)

Took and served patient meal orders based on doctor-ordered diets, ensuring accurate delivery of trays. Distributed nutritional supplements to nurses and aids, and assisted nurses and patients with feeding.

Patient Care Order Taking Communication Teamwork Nutrition

Customer Service Agent

Family Dollar

Mar 2016 - Dec 2019 (3 years 9 months)

Operated as a cashier with a positive attitude, assisting customers with product inquiries and pricing. Managed shelf stocking, inventory, and store recovery, ensuring cleanliness and accurate register counts after each shift.